Implementation
Higher Logic ensures your Connected Community private social network is successful for you and your constituents. Our implementation and support methods are proven and have been used by
hundreds of clients and thousands of constituents. Your success is our success, so our promise is to get your community site launched quickly, and your members and constituents engaged and collaborating.
The Steps Are Clear
Our proprietary Project Status Management tool offers a multi-phased approach to guide you through the launch of your community site. We provide an extensive online video and tutorial library to supplement other training to educate your staff, community managers and volunteers.
You’re Not Alone
A Customer Success Advisor is dedicated to your community from kick-off through implementation and beyond. Our team has years of experience in web development and design, project implementation and social media working with associations and nonprofits. Our staff is comprised of experts who have published books, provided keynote addresses, presented webinars and participated in consulting and training on social media.
Engaging Members Is What We Do
We apply best practice web design principals to ensure your community is member-friendly and stands out from the crowd. Our clients have access to our private Social Strategy online community to:
- Learn how other clients engage their members
- Get fresh ideas to increase member collaboration
- Stay current on recommended tips and tricks for promoting your community site
Partnerships For a Seamless Solution
Our applications integrate with industry-leading providers of membership management, eLearning, donor management, and eMarketing systems. We have partnered with the best Industry Affiliates to provide the services and infrastructure so important to your organization. Our key advantage is seamless integration to over 20 Association Management Systems (AMS). Association and member data transfers automatically to the community site and we configure single sign-on (SSO) so users can log in once for access to both your member-only site and private community.
Premier Community Support with HUG
All clients can join the Higher Logic User Group, HUG - an exclusive online community for you to collaborate with other clients and Higher Logic. It's your one-stop place to connect with other community managers, find valuable documents and videos and learn how to use Connected Community.
Help When You Need It
To ensure your hosted SaaS community is up and running, Higher Logic monitors the our network infrastructure 24 hours a day. Our online ticketing and support system is available 24x7 in HUG, your Higher Logic User Group private community.