Our Process

Customer Support

Exclusive Community Support for You

Help when you need it, from us and other users, through our best-in-class community: the Higher Logic User Group (HUG). This complimentary on-line portal is offered to all Higher Logic clients.

Have a question? Get an answer quickly.

Something isn’t working the way it should? Receive dedicated support.

Need ideas to increase your users’ participation?  Find out what other clients did.


This community consists of hundreds of clients like you, plus our expert staff and partners. Join in to:

  • Network and collaborate with other community managers
  • Locate and share training materials, documentation, best practices and videos
  • Receive product support through our online Customer Support process
  • Learn social media strategies and register for upcoming events and webinars
  • Read the latest news including upcoming product releases and enhancements

"Join the next Learning Series
webinar and learn best practices
for all things social."

CONTACT US

1629 K Street, NW Suite300
Washington, DC 20006
Toll Free 866.670.1402
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