Facilitate crowd-sourced support, build brand loyalty and generate valuable feedback with Connected Community
Customer communities are important for how companies work with, relate to, and support their customers. More social and tech-savvy than ever before, customers want to take advantage of the capabilities of the products and services they buy. Connected Community allows you to proffer an environment of ongoing learning and customer-to-customer engagement.
Higher Logic’s Connected Community provides your customers with a secure and dynamic online community where they can access resources and collaborate. Create a resource hub for training materials, business guidelines or discussion groups, and pose questions directly to a community of fellow users. Collaborate and educate each other on products and best practices. Your customer community also gives product managers and vendors a chance to extract real, unfiltered feedback from influencers and power users.
What We Provide
Your community will provide the support, services and information your customers need to be successful with your product or services.
With Connected Community, you can:
As an extension of your online support system, Connected Community integrates seamlessly to your help desk—we include pre-built web services and API-based integrations. This integration enables you to inlay a community of engaged customers who crowd-source solutions for each other’s issues. Ultimately, they build an expanding, self-serve knowledgebase for all customers to reference. And according to the Gartner report, “Predicts 2012: CRM Customer Service and Support Staggers into the Posthuman Age,” a company can save anywhere from 10 to 50 percent in support costs by integrating a community into its customer support system.