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Community-Driven Customer Success



Key Takeaways:

Integrating community within the customer journey (Kristi's strategy)

Motivating customer success teams to embrace community involvement

Meet the Host

Kristi Faltorusso

Chief Customer Officer // ClientSuccess

Metrics and Measures: Evaluating the success of community initiatives

Kristi Faltorusso, the Chief Customer Officer at ClientSuccess, unveils her insights into scaling customer success with community at its core. 

With a career devoted to nurturing and growing customer success teams, Kristi now also gets to peek inside of 100s of CS teams as they are growing and scaling. 

Kristi’s collaborating with Higher Logic to spotlight what she sees as an overlap of customer success and community – real ways that your teams can be using this to your advantage.