One of the most visible changes to companies as part of digital transformation is the advent of customer success.
Customer success is tied to several key objectives and most, if not all, of these are litigable through community.
Join us on June 22 at 12 EDT for a webinar led by TSIA’s distinguished vice president of technology research, John Ragsdale. Along with Adrian Speyer, Head of Community for Vanilla Forums, expect an in-depth conversation about the role of online customer communities in enabling the three critical charters of customer success: adoption, renewals, and expansion.
Every attendee will also receive a complimentary copy of John Ragsdale’s research report: “TSIA Enterprise Community Progression Model: Evolution from Tactical Support Forum to Strategic Industry Thought Leader Hub."
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Featured Presenter
John Ragsdale
VP of Technology Research at TSIA
