Higher Logic

🎉 Higher Logic is thrilled to share the launch of our latest innovation in a series of AI enhancements: the AI Search Assistant! Included in Higher Logic Thrive Community, Higher Logic Thrive Platform, and Online Community, the AI Search Assistant employs Retrieval-Augmented Generation (RAG) technology to provide conversational responses sourced directly from community discussions, uploaded documents, and official organizational content. Customers with these products can test it out and turn it on now! 🎧 Hear more about AI Search Assistant in our recent podcast episode with Senior Product Manager Aaron Novelle. 🔗 And learn more on our website! (links in comments)

Time to celebrate another Super Forum award winner 🧡 🎉 Congratulations to Kerry Ignatz from the Academy of Management, our Most Valuable Community Champion award winner! 🎉 Kerry stands out for her commitment to fostering connection, sharing knowledge, and supporting peers in her Higher Logic community. We're thrilled to recognize her leadership and impact—thank you for being such a valuable champion! 💬🏆 #CommunityChampions #HigherLogic #CustomerSpotlight #CommunityLeadership

Friday seems like a great day to celebrate a success story! The American Society of Interior Designers - ASID embraced innovation and created a dynamic online community that gives their members a space to connect and collaborate year-round. Their journey highlights the power of a well-designed community platform to foster deeper engagement, streamline operations, and deliver meaningful value to members. Learn more about how they did it in this case study: https://lnkd.in/ePDFwvMW Kaitlin Festerman #OnlineCommunity #Associations #CaseStudy

You can bring advocacy efforts into your community without compromising its integrity. In fact, when it’s done well, it makes the community stronger: - Members feel recognized for the value they already bring - The company gets clearer signals about who their real champions are - Teams can connect engagement to business outcomes like retention, expansion, and customer-led growth But it takes intention. You need systems that can identify advocacy signals, structures to support those contributors, and a shared understanding across teams of how to do this in a way that benefits everyone. That’s the conversation we’re having this Thursday (6/5) in a live session with Higher Logic's Nicole Saunders and SlapFive: Customer Marketing's JEFF ERNST. We’ll cover where to start, what to watch out for, and how tools like automation and AI can help scale these efforts. Link to register is in the comments.

We’re excited to share some big news: Nicole Saunders has joined Higher Logic to lead our customer experience strategy🎉 Nicole is one of the most respected voices in the industry. She’s built and led standout programs, guided some of the most well-known brands in shaping their approach to customer experience, and set a high bar for what thoughtful community leadership looks like. At Higher Logic, she’ll focus on helping our customers get even more value from their communities while bringing greater clarity and structure to how we support community-led growth. We’re lucky to have her on board and looking forward to what’s ahead. You can follow Nicole to stay connected. 

Kicking off the week with a shout out to more Super Forum award winners! 🧡 😊 🎉 Congratulations to Sarah Lawton from Race Forward and Rebecca Lobley from the Government Alliance on Race & Equity (GARE)—each recognized with our Best Community Design award! 🎉 Both Sarah and Becca created standout community experiences that are accessible, engaging, and beautifully designed. We're excited to celebrate their thoughtful work and the impact they're making—well deserved! 🖥️🏆 #CommunityChampions #HigherLogic #CustomerSpotlight #CommunityDesign

AI is changing member behavior. The way people consume content, make decisions, and engage with information is evolving. What does that mean for your association and how can you adapt? Explore these tips! 👇 🔗And read more in CSAE's blog post (link in comments). #Associations #CommunityEngagement #MemberExperience #HigherLogic

One of the most impactful things you can do with your community is encourage customers to share their wins with your platform. One of our customers recently had success doing some advanced customizations in frontend code with the help of ChatGPT despite not having a development background. They created a great how-to post of what they did with examples and it has had some nice engagement within the community. 1) This is scaled CS: A best practice being shared, and there's no agenda because it comes directly from a customer. It won't be nearly as effective if your CSM is on a 1:1 call suggesting this. Now the entire Community benefits from the insight. 2) This is customer marketing: that's a great customer story to share and show tangible ways customers are seeing results and successes with your platform. 3) This is Community: it's fundamentally about sharing the resources so more people can benefit. I shared a link to the post in question in the comments since it's in a public part of the Higher Logic Vanilla Success Community.

We've got another Super Forum 2025 award winner to highlight! 🎉 Congratulations to Georgina Donahue from Pragmatic Institute, winner of our Industry Innovator award! 🎉 Georgina is leading the way with fresh ideas and creative strategies that push the boundaries of what community can do. We’re thrilled to celebrate her innovation and the impact she’s making—well deserved! 💡🏆 #CommunityChampions #HigherLogic #CustomerSpotlight #CommunityInnovation

A community newsletter is one of the simplest ways to make your community feel more valuable. Here’s how to turn it into a repeatable practice: 1/ Curate top conversations Look at what’s already getting traction, like popular threads and bookmarked post. Also consider under-the-radar contributions that deserve more visibility. Then, add context to each highlight. Include a brief explanation of why it matters. For example: “This discussion on product roadmapping sparked ideas from 15+ members. If you’re planning for next quarter, this thread is a must read.” 2/ Add visibility with visuals Test including screenshots of the actual conversation. It makes the content feel more real and helps it stand out visually. 3/ Tailor for segments If you can, personalize. Send onboarding tips to new members. Send product updates to your most active contributors. Relevance > reach. 4/ Ask for feedback Use a poll or discussion thread to ask what members want to see and how often. Use their input shape your cadence and content mix. And if a standalone newsletter isn’t in the cards, try adding a “Community Corner” to your existing company email. The goal is to start small, stay consistent, and make it easier for members to find what they care about.