Client Support Advisor

Client Support Advisor (Portland, OR)

Location: Portland, OR

Position Summary

Higher Logic is seeking an on-site Client Support Advisor to join our Client Support team in our Portland office. This key team member delivers first-tier application support, and handles the initial research, troubleshooting and resolution of customer issues.

The successful candidate is technology-literate, loves detective work, relentlessly pursues the full answer and is able to see the connection between different pieces of software or technology components. This person must also display a positive, proactive 'customer-first' approach, and is adept at conveying difficult concepts in terms that a non-technical user can appreciate and understand.

The Client Support Advisor demonstrates exceptional customer service and organizational skills, and handles multiple priorities and responsibilities. Finally, applicants must also be self-directed, able to learn independently, and possess good time and task management skills, as the position, as the position will require an early-morning schedule that occurs outside typical business hours.


  • BS or equivalent technical training and professional work experience
  • 2-3 years of recent technical customer service experience
  • Basic knowledge of standard web technologies, browsers and web applications
  • Excellent analytical and troubleshooting skills
  • Enjoys high interrupt work, and is able to multi-task, establish priorities, and meet tight deadlines
  • Exceptional verbal and written English communication skills
  • The preferred candidate will also be familiar with or have experience using Zendesk/DESK ticket tracking system

Please submit your resume with an accompanying cover letter highlighting why you're the perfect candidate for this position to, and indicate in the subject line you are applying for the Client Support Advisor position. Please note that applications without a cover letter detailing recent relevant experience will not be considered.