Community Manager

Community Manager

Location: Mesa, AZ
Schedule:
Full-time
Travel: Occasional Travel possible

Position Summary

Do you consider yourself a community management guru? Do you enjoy tracking trends, collaborating and innovating in the realm of your favorite brands and companies?

Higher Logic is looking for candidates with a passion for all things community. Our community managers are responsible for providing direct support and management for client-run online community platforms. You will have the opportunity to guide clients on a unique journey for improved engagement and collaboration.

Responsibilities

  • Develop custom content, marketing and audience engagement plans for online communities
  • Provide technical support and customer service for Higher Logic clients and community users
  • Recommend and implement engagement tactics, including incorporating community into organization programming, communications strategy, annual conferences and events
  • Collect, analyze and share community-related data with relevant stakeholders
  • Train and assist clients in understanding functionality, leveraging available features, fixing bugs and troubleshooting
  • Seek and collate audience feedback to shape community management practices and product ideation

Qualifications

  • Bachelor’s degree from a fully-accredited college or university or equivalent experience
  • Go-getter with a strong understanding of community management best practices
  • Excellent customer service, orientation and troubleshooting abilities
  • Data enthusiast; you can give examples of how you have used data to pursue successful outcomes
  • Able to multi-task and meet time sensitive goals
  • Excellent communicator – both verbal and written – and also understand the communications psychology behind every email, phone call, letter and piece of content you produce
  • Working knowledge of HTML and CSS (preferred, but not required)

Please email your resume with cover letter including salary requirements to communitymanagerjobs@higherlogic.com and indicate in the email subject line that you are applying for the Community Manager position.