Ticket Deflection Metrics: How to Prove Your Community Saves Money
By Ian Pfister
Every support team faces the same challenge: too many tickets, not enough time. When customers…
Blog Topic: Support Deflection
8 Reasons Your Customer Support Improves With an Online Community
By Ian Pfister
95% of consumers say customer service is important to their loyalty. So how do you…
Should You Measure NPS in a Support Community?
By Ian Pfister
Net Promoter Score (NPS) is a widely used metric for gauging customer satisfaction and loyalty….
Create a Frictionless Self-Service Support Experience with Higher Logic Vanilla’s Zendesk Integration
By Ian Pfister
Customers expect nothing short of a seamless support experience, no matter how they reach out….
The Three Essential Elements to Engage Your Brands Top Advocates
By Ian Pfister
Your brands top advocates provide outsized value to your organization. They often refer new customers,…
Stop Wasting Time on Repeat Support Tickets: Boost Efficiency with Online Community Ticket Deflection
By Ian Pfister
Customers are the backbone of your business; you need customers a lot more than they…