Services Description – Communication Monthly Coaching Services

This Services Description sets forth certain services provided by Higher Logic referenced on the Order Form and described below (the “Communication Monthly Coaching Services”). The Order Form and Services Description are subject to and governed by the Master Subscription Agreement as entered into by the parties and referenced in the Subscriber’s Order Form (the “Master Subscription Agreement”).

By executing the Order Form which includes a hyperlink or other reference to this Services Description or to which this Services Description is attached, Subscriber hereby expressly agrees to all terms and conditions of the Order Form, this Services Description and the Master Subscription Agreement. Defined terms shall have the meaning accorded to such terms in the Master Subscription Agreement unless otherwise set forth herein.  In the event of any conflicts in terms among the Order Form, this Services Description and the Master Subscription Agreement, the terms of the Master Subscription Agreement shall prevail.

Monthly Coaching and Consultation Scope of Services:

• Monitor campaign results and review performance metrics
• Monthly check-in calls to review key performance indicators, discuss progress on identified        challenges and answer outstanding questions.
• Ongoing recommendations based on campaign performance. Provide insight and ideas for leveraging data insights for continued engagement. Discuss new initiatives, challenges and opportunities, brainstorm ideas and solutions. Reviews web tracking reports and shares ideas for remarketing opportunities
• Share marketing experience, best practices, relevant case studies and additional resources
• Recap performance metrics and milestones over the year; highlight growth and opportunities

Service Assumptions & Requirements:

• Any travel and accommodation expenses for onsite visits, including initial strategy session, to be paid by client. Higher Logic will work with client to ensure flights and hotel are with client’s preferred providers and within reasonably rates. Time at Subscriber offices or events outside of the initial strategy on-site meeting will be billed at a rate of $200/hour.
• Services will be performed by Higher Logic remotely. The Subscriber acknowledges that Higher Logic may provide the Services from any of Higher Logic’s locations of operation.
• Services will be performed from Monday to Friday during regular business hours. Alternative arrangements must be mutually agreed upon, in writing, by both the Subscriber and Higher Logic.
• Subscriber will provide Higher Logic with no fewer than two (2) business days’ notice for any scheduled meetings. Higher Logic will make exceptions on a case-by-case basis; Subscriber requests are accommodated on a first come, first serve practice.

 

Out of Scope ­Services:

The Subscriber acknowledges that the following activities are not within the Scope of Se­rvices of this Services Description:

• General community management services, including but not limited to discussion group facilitation, moderation, site support and maintenance, engagement strategy or reporting outside of designated module.
• Management, end-user support, administration and facilitation of any other applicable add-on modules or features, including but not limited to Microsites, Mentor Match, Nested Communities, Group Manager, Events Manager, Workspace, Communication, Automation Rules, Email Marketing, et cetera.
• Graphic design, site redesigns, ad creation, web design, email design or other major visual updates to your Higher Logic platform.
• Event management, production or on-site services.
• Creation of custom materials spanning Subscriber industry subject matter, including but not limited to white papers or research documents.
• Custom software development requests, platform enhancements or add-on functionality.
• Conference support, in-person meetings, on-site arrangements or travel requests, except as mutually agreed upon, in writing, by both the Subscriber and Higher Logic. Time at Subscriber offices or events outside of the initial strategy on-site meeting will be billed at a rate of $200/hour.
• Selection, coordination and contracting with third-party vendors.
• Business dealings, negotiations or material creation for the Subscriber’s internal department, investor or vendor meetings.
• Data migration and integration with third party platforms.

Payment:

Payments as set forth in the Order Form.