Higher Logic

Congratulations on your well-deserved Community of the Year award Smartsheet! 🧡 #SuperForum2024 #community

Big heartfelt thank you to Heather Wendt of Gain Grow Retain and Megan Langley of Higher Logic for hosting an insightful and fun-filled gathering of CS professional in the SF Bay Area last night. So grateful to be on the panel with Rod Cherkas, Dan Ennis and Vanessa Gatihi where we got to share our perspectives on: 💡the changes in the expectations for the role of CSMs and CS leaders over the past 6-12 months and what skills are critical to learn right now. 🔎 the initiatives we've tried that has had the greatest impact on the business results. 💵 processes and strategies that we've used to successfully identify and leverage expansion opportunities within our existing customer base. The conversation continued with small group discussions where the attendees got to share their perspectives as well. To top it off, we got to celebreate the launch of Rod's second book, REACH, and all the attendees received a signed copy of the book. Bonus!! The best part for me was seeing my friends in person and meeting new professionals in the CS community. We all live busy lives, so to be able to gather for an evening of learning and sharing is really special. I look forward to more 1:1 conversations in the coming weeks and can't wait for the next CS gathering. Jamie Bordewyk Elizabeth Blass 🌻Annie Dean Marilyn Lin Shaun P. Joseph D. Lee Alex J. Hong Boaz S. Maor Fernando Duarte Maranda Dziekonski (she/her) Lauren Larson Cynthia Duley Neelu Shaikh Jennifer Harris Lourdes Reed Andrey Ostashko James Chou Aidan Parisian Jason Passanisi Sarath C Bontha Victoria Munneke Scott K. Wilder Keith McAfee Mark Stagi Pallavi Gadepalli Aaron Torres Benjamin Stefancic Sandy Stefancic

Thank you to everyone who joined Higher Logic and Gain Grow Retain this week for GGR Live!

It's the last Friday in April - and wow, this month really flew by! Let's celebrate some stories worth sharing. 🎉 Our favorite part of April was connecting with so many customers and partners at Super Forum 2024. Check out some highlights from attendees below 📽 🐸 . We can't wait for next year in Nashville! 🎉 Congratulations to the Skin Cancer Outcomes Consortium (SCOUT) on their Skin Cancer Champions Community on Higher Logic Thrive. Led by Emily Ruiz, MD, MPH and Chrysalyne Schmults, MD MScE, FAAD the community provides support and resources for patients with non-melanoma skin cancer, their caregivers, and clinicians. Learn more below 👇. And now, cheers to our peers! 🧡 Rebekah Horsting celebrates Juan Miguel Garcia for being an incredible colleague with a wealth of knowledge he happily and patiently shares. Thanks Juan! 🧡 Shout out to Tigist Alemu and Eileen Quinn for exceeding expectations, going the extra mile, and generally providing great support. Andrew Hohman appreciates you! --- #SuperForum2024 #community

It's great starting the day with something to celebrate! We're excited to announce a new integration between our Higher Logic Vanilla platform and SlapFive: Customer Marketing, the leading customer marketing and advocacy platform. Get community members more involved by allowing them to refer new clients, share testimonials, and offer feedback on products - all within your online community. Plus, connect these advocacy actions directly to your business goals. Thanks to SlapFive’s influenced revenue reporting, you can actually SEE the impact of your community-driven advocacy initiatives. With this integration, your community members will be able to: ☑ Automatically receive personalized advocacy opportunities based on their activity in the community. ☑ Share their experiences and feedback through automated surveys that support video, audio, and text. ☑ Rack up badges, points, and rewards that are all set up to run on autopilot. Curious to learn more? Read the full press release below. 👇 --- #community #customerengagement #customermarketing

Meet Higher Logic Director of Partnerships, Tom Chambers! Tom has worked with Higher Logic for 11 years and his favorite part of the job is working with his top-notch team. His first job was as a dishwasher and barista, and his dream job would be to own a classic car dealership. He’s located in Scottsdale, AZ, and loves crossfit, mountain biking, hiking, classic car shows, rooting for the Arizona Cardinals, and being a dad (to Monroe, 12, and Macy, 9) and husband (to Nicole).   If he could travel anywhere in the world, he’d go to Egypt to see the pyramids. And if he could have any superpower, he’d want to be indestructible. And now for some quickfire... Ice cream or cake?   Both  Salty or sweet?   Both  Cats or dogs?   Dogs  Summer or winter?   Summer  Morning or evening?    Both - Each have things I really love about them  TV shows or movies?   Both  A night out or a night in?   Both  Cannonball into the pool or dip a toe in first?   Dip a toe – I hate the cold Go-to karaoke song?   All Hank Williams Jr Songs  Drive or fly?   Fly --- #alltogether

We all want our emails to be great, right? But when you work for an association you're often cranking them out last minute, while juggling several other priorities. So where do you start when it comes to making your emails better? Amber Worthen, CEO of Email Maven, recently shared tips on Higher Logic's podcast, The Member Engagement Show! Listen and get ideas for: 📧 Accomplishing a lot with a small email marketing team. 📧 Effectively introducing email automation. 📧 Gaining insights from email metrics. 📧 Providing a better, targeted experience for your members. Amber and Kelly also talk about emerging trends in email marketing and how to level-up your membership marketing strategies with the most underestimated Higher Logic email tool: web tracking. Listen at the link below! 👇 --- #associations #emailmarketing #membershipmarketing

This week, after a wonderful Super Forum, we’re feeling particularly sappy and grateful. So let’s dive right into some cheers. 👏 👏 👏 🎉 Thank you again to everyone who joined us last week for Super Forum – it was wonderful seeing you in person. We love hearing about the connections you made and seeing your pictures! 🎉 Congratulations to ASAE: The Center for Association Leadership for launching their updated Collaborate community on Higher Logic Thrive! The ultimate hub for association networking and connection just got even better. And now, Cheers to Our Peers… 🧡 Congratulations and THANK YOU to all the Higher Logic staff who make Super Forum happen. 🧡 Shout out to Bryan Zancanella for making complicated jargon easy to understand! Drew P. appreciates your attention to detail and clarity. 🧡 A heartfelt thank you from Martha Jack to David Jovel, Lizzie Urban and Rachel Smith for covering Super Forum sessions and sharing their knowledge. 🧡 Kristen Parody thanks Erin York and Reed Price for their willingness to help when things get busy. 🧡 Cate Sauer thanks the team that makes renewals easier for customers and staff: Christian Velky, Heidi Friedman, Matt Dunning, Jessica Davenport, Alexandra Fettig, Casey Weitershausen, Ashley Inman, and Stephen Morse. 🧡 Branwyn Tylwyth celebrates Higher Logic Vanilla support going the extra mile to delight our customers. Thank you Adam Chase, Andrew D., Elize Rowe, Erik Veenhuizen, Michael Heil. 🧡 Cheers to Tiegen Bonte! Tiffany Moule and our customers appreciate your help and responsiveness. --- #community

What’s your customer or user community really worth? Sure, engagement and satisfaction are great. But when it comes to showcasing your community’s impact on your company's strategic and financial goals, do you have the evidence to back it up? Join us on April 24 for a webinar with Brian Oblinger, a leading community strategist and the co-host of the podcast "In Before The Lock." He’ll tackle the ROI question, helping you find ways to measure, analyze, and articulate the true value of your community initiatives. Grab your seat at the link below! 👇 --- #community #customerengagement

Higher Logic's Rowan Lalor, Ally Zidwick, and Sophie Cox can't wait to join hundreds of senior executives, Board members, and experts attending the Associations Forum National Conference April 30 to May 1 at the National Convention Centre Canberra! We're looking forward to discussing the key issues affecting associations, charities and the not-for-profit sector. And exploring how Higher Logic can help. 🧡 If you're attending, stop by and say hello! #AFNC2024