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Free Guide: The CSM's Guide to Better Customer Relationships 

Looking to launch a brand-new community or want to take your existing community to the next level?

Our Community Playbook packages the deep expertise of community managers and experts spanning business-to-consumer, business-to-business and enthusiast audiences.

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This guide is a must-have for Customer Success Professionals!

As a CSM, you know so well how tough customer conversations can be. You may be having difficulty in cultivating stronger relationships or digging deep into your customers’ concerns.

By adjusting the way you ask customer questions you can improve and deepen your customer relationships.

Jeff Breunsbach of Grow Gain Retain and Higher Logic, has compiled a list of questions you’re probably asking on a regular basis, and how to make them more effective!

Download this free resource to help you evolve your customer relationships and gain substantial understanding of your customers’ wants and needs. 

The CSM's Guide to  Better Questions
The CSM's Guide to  Better Questions

01 Identify your community objectives

Learn how and why online community gamification can be used to improve overall organizational goals:

  1. Community gamification elements
  2. Organizational impacts

01 Improve customer relationships 

Learn how to alter your customer questions to lead to deeper, more empathetic relationships with your customers. 

02 Encourage thoughtful answers 

Understand the three pillars of a successful gamification strategy:

  1. Affiliation
  2. Achievement
  3. Power

Rephrase your questions to encourage your customers to converse with you and build a rapport. No more generic answers! 

Find out how gamification can positively impact customer success trends:

  1. The Digitization of Customer Success
  2. Product-Led Growth
  3. The Rise of Customer Marketing

03 Refocus your top priorities 

Get more comprehensive answers from your customers that can help you to realign yours and their highest priorities. 

04 Open up your conversations 

Discover how best to implement a gamification strategy for your team:

  1. Aligning CS KPIs and Gamification goals
  2. Building strategy
  3. Real world examples

Inspire your customers to take a lead in your conversations. Use this guide to help them steer the discussion so you maximize your time. 

05 Launching your Community 

Discover how best to implement a gamification strategy for your team:

  1. Aligning CS KPIs and Gamification goals
  2. Building strategy
  3. Real world examples

What you should be prepared for and expect when launching your community. 

06 Measuring Success 

Discover how best to implement a gamification strategy for your team:

  1. Aligning CS KPIs and Gamification goals
  2. Building strategy
  3. Real world examples

Measure the relevant KPIs for your community to prove your value. 

Download your free copy today!