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Online Communities: The Benefits and Impacts on Organizations 

Looking to launch a brand-new community or want to take your existing community to the next level?

Our Community Playbook packages the deep expertise of community managers and experts spanning business-to-consumer, business-to-business and enthusiast audiences.

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What’s in the Guide? 

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This guide will cover the most important topics in Community Management and supplement your training as a Community Manager and be equipped with the knowledge necessary to succeed. 

01 Identify your community objectives

Learn how and why online community gamification can be used to improve overall organizational goals:

  1. Community gamification elements
  2. Organizational impacts

01 How to Engage Your Community 

Learn how to actively engage your community members and keep them interested. 

02 Proving Value 

Understand the three pillars of a successful gamification strategy:

  1. Affiliation
  2. Achievement
  3. Power

Understand how best to prove your value to your members and your organization.

Find out how gamification can positively impact customer success trends:

  1. The Digitization of Customer Success
  2. Product-Led Growth
  3. The Rise of Customer Marketing

03 Handling Negativity 

Get a guide on how best to deal with trolls and negativity in your community. 

04 Creating Community Guidelines 

Discover how best to implement a gamification strategy for your team:

  1. Aligning CS KPIs and Gamification goals
  2. Building strategy
  3. Real world examples

Build community guidelines that will keep your members safe and set you up for success. 

05 Launching your Community 

Discover how best to implement a gamification strategy for your team:

  1. Aligning CS KPIs and Gamification goals
  2. Building strategy
  3. Real world examples

What you should be prepared for and expect when launching your community. 

06 Measuring Success 

Discover how best to implement a gamification strategy for your team:

  1. Aligning CS KPIs and Gamification goals
  2. Building strategy
  3. Real world examples

Measure the relevant KPIs for your community to prove your value. 

Download your free copy today! 

Those in the field know how incredibly dynamic community management is as a profession. There are great days, and there are terrible days, but overall, the job is rewarding, and wide ranging.

Our Community Manager Survival Guide is here to help you grow your career, maintain your sanity, and build a thriving community team.

Grab your free copy today!