Amanda Peterson // Community Manager // MURAL

Amanda Petersen loves growing communities, facilitating gnarly discovery processes, and understanding actions with analytics in data. Amanda brings over 15 years of experience facilitating, assessing, building in person and online communities, and teaching and training assessment, communication, relationship building, stress management, and analysis, In her current role, Amanda delivers targeted customer centric community operations solutions and works strategically across MURAL to build community within MURAL and with our MURAL members. She is a fierce advocate for MURAL members, their work, and community.

Aslan is VP of Enterprise Community and him and his team have been focused on rolling out the enterprise community to customers and partners of Change Healthcare. He started his career as an intern community manager at SAP over a decade ago with several years leading the digital strategy and operations for SAP’s Global Social Channels. He was a strategic advisor and Chief of Staff to President and CRO of SAP’s platform business prior to joining Change Healthcare. Aslan is from California and spends his spare time perfecting dad jokes and exploring California’s amazing canyon roads.

Aslan Noghre-Kar // VP Enterprise Community // Change Healthcare

Carolyn Reed // Director, Enterprise Community Technology // Change Healthcare

Chris Detzel // Community Program Manager // Reltio

Cindy Morris is Vice President of Development and Community Engagement at ASA, having previously been President at The Benson Agency, a consulting agency focusing on sustainability and strategic growth for nonprofits on Long Island, NY, and as Chief Operating Officer of i-tri, an empowerment program for middle-school age girls. After a career in the travel and hospitality industries, Cindy has spent the past decade working with nonprofits in the Metro NYC area to build and implement growth plans with a focus on fundraising and marketing. Cindy holds Master’s and Bachelor’s degrees from George Washington University.

Cindy Morris // Vice President of Development  // American Society on Aging

Dani is a community builder, strategist and advisor with more than thirteen years enabling customer success and driving business value through customer communities at Domo (B2B) and HP (B2C) domains. Dani joined Kaltura  in November 2020 as the Senior Director of Customer Community and Growth. His focus is on driving the customer journey, advocacy and growth with the power of community. He recently launched Kaltura's Customer Community to crowdsource knowledge and connect customers to maximize their value from the Kaltura platform..

Dani Weinstein // Senior Director, Customer Community and Growth  // Kaltura

Erica has over 18 years of Enterprise community expertise. Formerly VP Community at Salesforce she built everything from scratch from strategy and programs to metrics & ROI. She understands running community programs on any size budget & with any size team big or small. She’s also seen massive company growth from 176 to 49,000 employees allowing her to adapt strategies & deeply understand challenges at any stage. Erica has now ventured out on her own to help customers like Slack, Zendesk, Atlassian, Google Cloud, and Github build robust community strategies and programs with her extensive expertise, authentic approach, and trusted services.

Erica Kuhl // CEO and Founder  // Erica Kuhl Consulting

Jake McKee is the CEO of Community5, a boutique consulting practice that helps organizations of all sizes build online communities and fan group programs…with a healthy dose of business strategy thrown in. He has a 20+ background in community development, working at companies like LEGO and Apple and for clients like Southwest Airlines, Canon, H&R Block. In his off hours, he runs Dinner5.org, a monthly dinner series for senior online community professionals and creates the Confessions of a Community Manager web comic about the trials and tribulations of online community management (confessionsofacommunitymanager.com)

Jake McKee // CEO  // Community5

Jay has spent several years in different functional leadership roles in which he has developed a methodology for building, scaling, and operating customer-centered organizations. Jay began his career as an engineer and data architect at Blackbaud before moving into Services and Product leadership roles over the course of 8+ years. With roots planted firmly in the software industry, Jay moved on to become an executive at PeopleMatter which sold to Snagajob in 2016. In 2017, Jay founded Customer Imperative, a consultancy focused on B2B SaaS, which eventually developed the Gain Grow Retain customer success leadership community. In 2020, Customer Imperative was acquired by Higher Logic and Jay joined the team as Chief Customer Officer. Jay earned a Bachelor of Science in Business Administration, Information Systems from Appalachian State University.

Jay Nathan // Chief Customer Officer  // Higher Logic

Jeni Woods is the Director of Enterprise Community Engagement & Content Strategy at Change Healthcare. She leads the Community Manager team to engage with customers and associates across the company to ensure that the community works for our employee’s communication needs, customer’s education needs, and keeps everyone happy and coming back. Before she worked on the software and technology side of healthcare, she was a healthcare provider. She is passionate about customer experience, and meeting community members where they are at so that they can more easily do their job of helping others. Jeni lives in Nashville Tennessee with her husband and 13-year-old daughter, where they have been for the last 9 years, but she is a west-coaster at heart and loves Tillamook cheese, coffee, the beach, and making beautiful things. 

Jeni Woods // Director of Community Engagement, Strategy, and Content  // Change Healthcare

Jenny Weigle (she/her) has been creating, executing, and reviewing strategies for online communities for more than 10 years. She's held various roles in the field of community management, most recently as a Senior Community Strategist at Khoros. That's where she had the privilege of working with about 100 brands on various aspects of their programming and planning needs, including: creating a strategic plan, launching the community, building plans for VIP programming, auditing communities, and more. Jenny has helped to set or guide the strategy for numerous communities, such as: Airbnb, Google (Cloud, Stadia), HP, Intuit (QuickBooks, Turbo, Accountants), Pinterest, REI, Samsung, Sephora, Splunk, Stubhub, Visa, and many, many more. In launching her own strategic consulting practice in June 2021, Jenny aims to assist brands further by bringing her expertise and energy through her unique offerings. You may have seen that energy when she's been a speaker at Khoros Engage, Dreamforce, SXSW Interactive, Online Marketing Summit, Social Media Week Chicago, SocialDevCamp Chicago, or as the Chicago city host for The Community Roundtable series #TheCRLive. When she's not geeking out on community strategy, Jenny spends time in Los Angeles with her partner, John, and stepdaughter. In her personal life, she is a proud member of a number of communities: Southern California Gator Club, Spiritual Sisters of Los Angeles (which she founded), Oak Park LA (CrossFit), Sofar Sounds, D23: The Official Disney Fan Club, and others.

Jenny Weigle // Founder & Strategic Consultant  // Jenny.Community LLC

Joe Kelley is a marketing professional and Marketing Manager for Projetech Inc. He has attained the skills necessary to drive successful marketing campaigns across all different types of digital platforms. From consistently working on improving SEO results, developing content and calendars for social platforms, to now launching and running an online community for Projetech’s specific industry. He graduated from the University of Cincinnati with a double major in Marketing & Information Systems where he was able to hone his skills before entering the workforce as an intern at Projetech Inc., eventually being promoted to lead Projetech’s Marketing department just two years following graduation.

Joe Kelley // Marketing Manager  // Projetech

John is an accomplished, innovative, and goal-oriented professional with an extensive background in leading cutting-edge business transformation initiatives in Sales, Product Marketing, Support, Social Media and Online Communities. John has repeatedly demonstrated his skills in the development and implementation of key strategies resulting in enhanced efficiency, effectiveness and program growth. John's talent for providing transformational leadership to cross-functional teams has serves as a consistently catalyst to his success. John is also recognized as a collaborative communicator and public speaker capable of cultivating key relationships focused on promoting cohesive best practices and program excellence.

John Summers // Senior Manager, Community Practices  // Grazitti

Jono Bacon is a leading community and collaboration speaker, author, and podcaster. He is the founder of Jono Bacon Consulting which provides community strategy/execution, workflow, and other services. He previously served as director of community at GitHub, Canonical, XPRIZE, and OpenAdvantage. His clients include Huawei, GitLab, Microsoft, Intel, Google, Sony Mobile, Deutsche Bank, Santander, HackerOne, Mattermost, SAP, FINOS Foundation, The Executive Center, data.world, Creative Commons, and others. He is the author of ‘People Powered: How communities can supercharge your business, brand, and teams’ and The Art of Community, a columnist for Forbes and opensource.com, founder of the Community Leadership Summit, founder of Conversations With Bacon, and co-founder of Bad Voltage. He is an advisor to AlienVault, Moltin, data.world, Mycroft, Open Networking Foundation, and Open Cloud Consortium.

Jono Bacon // Community Consultant  // Jono Bacon Consulting

Kathryn Bergeron is the Group Manager of Digital Care at Quicken, Inc.  She manages the Digital Care content and development strategies for the Quicken and Simplifi by Quicken products, including support websites, communities, social channels, videos, and knowledgebases.  She enjoys looking for new and interesting ways to engage users in self-help channels, and spends the weekends collecting tchotchkes at estate sales.

Kathryn Bergeron // Group Manager  // Quicken, Inc.

Kiely Monteiro has six years of experience in the community and advocacy space, including Influitive, Sage Intacct, and now at FloQast. She has extensive experience creating inaugural customer communities, revamping end-to-end advocacy programs within a customer lifecycle, and building out extensive Voice of Customer programs, masterclasses, value driven campaigns, and surprise and delight programs for customers. She is deeply passionate about developing sincere relationships between brands and end users, and has a "people first" mindset in all that she does. When she’s not creating new programs for community members, you can find her volunteering with a dog rescue, listening to true crime podcasts, or baking something new.

Kiely Monteiro // Community Manager  // FloQast

Lisa Tallman, MBA, CCMP, is a senior thought leader and strategist dedicated to social good. She is the VP, Data and Information Management for the national office of Easterseals, leading initiatives in strategy, data, knowledge management, and technology. She has a unique background that bridges both hard and soft skills that allow her to be strategic and forward looking to align strategy, tools, and organizational culture. Prior to joining Easterseals, Lisa spent 10 years at the YMCA of the USA as Senior Director of Knowledge Management crafting and executing the vision, strategy, and roadmaps for digital platforms supporting online communities, collaboration, and social networking used by over 51,000 staff. Prior to joining the YMCA, Lisa spent three years at Grant Thornton, the sixth largest accounting and consulting firm in the nation, launching the initial knowledge management infrastructure for the firm aiding 5,500 employees in 50 offices. Her early career was spent in technology companies and boutique consulting firms leading technical account specialists and a business process improvement team, implementing technology solutions, and crafting communication tools. Lastly, Lisa is an instructor in the Masters in Learning and Organizational Change program at Northwestern University. Lisa earned her MBA in Economics, Strategy, and Managerial & Organizational Behavior from the University of Chicago Booth School of Business. She also holds a Master's Degree in Technical Communication from Eastern Michigan University as well a certificate in Business Analytics: Data to Insights Certificate from the University of Pennsylvania’s Wharton School. She is a Certified Change Management Professional.

Lisa Tallman // Data & Information Management  // Easterseals

Marjorie Anderson is the Founder of Community by Association, an organization that dually supports community management practitioners in associations and nonprofits and that provides information and resources to these organizations enabling them to build a solid foundation for their community programs. She is also the Product Manager, Community for Project Management Institute, a not-for-profit membership association shaping the future of the project management profession.

Marjorie Anderson // Founder   // Community by Association

Over the past two years, Max has worked as CSM to some of Vanilla's biggest customers establishing and maintaining excellent, collaborative relationships. He is careful and precise in ensuring each customer's unique requirements are met and that their launch is smooth and straightforward.

Maxime Dore // Customer Success Manager // Higher Logic

Nichole Devolites has been deeply entrenched in the tech industry for the last 23 years, working alongside some of the most notable leaders in the world (including Bill Gates) to solve challenges in the areas of sales, marketing, and cultural transformation while developing value-added differentiators that customers come to expect. Over her career, her solutions and programs have resulted in many achievements, including $25+ million in additional revenue, a 90% renewal rate, a 95% software upgrade rate, and the curation of Fortune 500 Executive Customer Advisory Boards. While Nichole is a speaker, co-author, and practitioner of Customer Experience, including communities, she also takes the time to enjoy her passions in writing, the arts, cooking, wine and travel. She's been featured in numerous media for her writing and philanthropy and hopes to publish her drafted fictional novels in the near future.

Nichole Devolites // Director of Customer Experience & Marketing  // SecureAuth

Shana is a black, queer womxn who is the Principal Marketing Manager, Diversity, Inclusion & Belonging Community Programs at HubSpot. With a history of launching inclusive community's, Shana has paved the way when it comes to planning, launching, guidelines, events, language and more. Shana has had the opportunity to speak on multiple panels (as panelist and moderator), podcasts, private events and stages as both a speaker and keynote speaker around topics that include launching communities, moderation, LGBTQ+ representation, DEI&B, events and more.

Shana Sumers // Principal Marketing Manager, Diversity, Inclusion & Belonging Community Programming  // Hubspot

Stanley Toh has over 20 years of experience in end-user service delivery and new technologies that changes the end-users experience landscape. Stanley has an excellent leadership track record managing diverse global teams in successfully multiple M&A transformations; executing global IT operations transformations; implementing leading-edge & cloud technologies; enhancing end-users experience with AI, ML & automation workflows; plus managing IT outsource & service partners. He successfully uses matrix management style to promote initiatives that embrace forefront technologies with calculated risks within the organization and externally with outsource partners.

Stanley Toh // Head of Enterprise End-user Services & Experience  // Broadcom

Tanja is a consultant and lecturer for digital communication with a focus on community management. She is working in the profession of online community management for over a decade. Tanja consults and trains companies and agencies in all aspects of social media and community management: from the development of a strategy, user communication and activation to necessary changes in the business process. Her clients include the Media Group RTL Germany, Munich Airport, Deutsche Telekom and Vodafone. She is also co-founder of CommunityGipfel, the first conference on Community Management in Germany and chairperson of the German Association of Community Management (BVCM), which is aligned with Tanja's passion in professionalising community management in Germany and beyond. 

Tanja Laub // Community Strategist // Walkabout Media

Tirza Austin is an online community manager for the American Society of Civil Engineers. In her first year, her projects included relaunching the members-only community, starting a new mentoring program, and launching a student and younger member portal with curated content featuring an online forum. Within months, the younger member portal doubled the initial goal of 10,000 users in a year. More than 1,000 members have enrolled in the mentoring program. Site traffic for the online platform has almost tripled. During the COVID-19 Pandemic she worked to support ASCE members through the online community. She launched a COVID-19 resource page featuring community content. She also worked on creating a weekly, virtual roundtable series (Thursdays @ 3). She enjoys studying member engagement and looks forward to the challenge of improving membership retention at ASCE. She is a member of CMX Pro, Toas Communiteer team, President of her Toastmasters International Club, and a member of American Society of Association Executives. In her free time, she enjoys spending time with her eight-year-old daughter, Pearl.

Tirza Austin // Senior Coordinator, Online Community // ASCE

Todd Nilson is the president of Clocktower Advisors, a global consultancy specialized in building safe, sustainable online communities and digital workplaces. Todd’s community-building work has ranged from small, local startup organizations to Fortune 100 companies across the globe. He is the author of academic papers on building swift trust with remote work teams and his peer-reviewed entry on digital communities for public affairs has recently been published in The Palgrave Encyclopedia of Interest Groups, Lobbying and Public Affairs (2021). He is the host of the LinkedIn Live stream “Talk About Your Community” and the “Building Resilient Online Communities” interview series on YouTube. Follow him on Twitter at @toddnilson or @ClocktowerAdv Arik Johnson is the Chairman of Aurora Worldwide Development Corporation, the Strategic, Market and Competitive Intelligence firm he founded in 1995. In the wake of the pandemic, Arik has focused on leveraging Aurora's existing businesses in consulting, research, software, learning and media to explore how intelligence and communities come together to help make more confident decisions with stakeholders. He is the author of the meta-analysis technique known as Superiority Analysis, developer of the "Action Graph" to assist leaders in translating actionable insights into business results and co-host of the podcast "Running Into The Fog" with his brother Derek, Aurora's CEO. Follow him on social via @Stochasm_Actual or the company @AuroraWDC.

Todd Nilson // President // Clocktower Advisors

Val Robitaille joined Vanilla in 2016 as a seasoned product and community manager, and started her journey with us as a customer success manager. 5 years later, Val has gained a ton of first hand experience with our platform and customers, and now works on the product management team to help drive our product strategy forward and bring the customers perspective into our development lifecycle.

Amanda DeLuke, CIPM, is a Deliverability Analyst at Higher Logic and certified in privacy management. She manages the customer vetting process, provides best deliverability practices, works on technical projects such as IP migrations, monitors and customizes mail servers, conducts annual privacy assessments, and is a program chair for M3AAWG and a member of the International Association for Privacy Professionals (IAPP).

Amanda DeLuke, CIPM // Deliverability Analyst // Higher Logic

Alex Mastrianni // Sr. Manager of Product marketing (Association) // Higher Logic

Kristen Parody is a Strategic Services Consultant at Higher Logic. She helps Online Community customers grow their community engagement and Marketing Automation customers develop impactful automation streams. Kristen has a Masters Degree in Entertainment Business from Full Sail University and a Bachelors Degree in Marketing and eBusiness from Towson University.

Kristen Parody // Strategic Services Consultant  // Higher Logic

Mike is a data-driven individual, and no stranger to its importance in delivering the right message to the right people to ensure an outstanding experience. Mike joined Higher Logic from Vanilla in early 2021. He holds an MA in English Language and an MBA from The University of Leicester and enjoys digging for, and presenting insights to any and all areas of business.

Mike Ellis // Corporate Marketing Manager  // Higher Logic

Chris Weaver is a Product Manager at Higher Logic focused on Online Community. Prior to joining the Product Team, Chris was a Community Manager on our Strategic Services team, helping customers maximize their success with our Communications and Community platforms. Now he spends his time working closely with customers to help guide and build the Higher Logic Community platform.

Chris Weaver // Product Manager // Higher Logic

In 2009, The Center for Association Growth (TCAG) launched a business unit that offers consulting services exclusive to the Higher Logic Connected Community platform. Since then, TCAG has provided Higher Logic design, implementation and ongoing community management services to a wide range of associations. Brett Wangman, TCAG President, has consistently been recognized as one of Higher Logic’s Most Valuable Contributors, served on Higher Logic’s first Product Advisory Council and regularly presents at Higher Logic’s Super Forum user conference. He earned Higher Logic's highest distinction, MVP, in 2013. Brett more than 30 years of professional experience, with a bachelor’s degree from the University of Michigan and a master’s degree in organization communications from Northwestern University.

Brett Wangman // President // The Center for Association Growth

Deena is a true pioneer in her field with over 15 years of hands-on experience in advocate marketing and customer engagement. She co-authored the best-selling customer advocacy book The Messenger is the Message. Former Head of the Center of Excellence at a leading customer advocacy software company, Deena has been consulting with B2B organizations as a true thought-leader in her field for over five years.

Deena Zenyk // Co-Founder and Managing Partner  // Captivate Collective

Greg Khaikin // Product Manager  // Higher Logic

Greg Khaikin is a Product Manager at Higher Logic with a focus on the Marketing Automation Platforms.  He has been with the Higher Logic team for seven years and has more than 15 years experience in B2B  email communication and marketing.  During this time, Greg has helped many organizations achieve a high level of success in their marketing strategies.  When not at work Greg loves dogs, movies and roasting coffee beans.

Annie Moncure is a Team Lead on the Strategic Services Team at Higher Logic. She has launched over 20 communities, with her portfolio focusing in the technology/SaaS company space. Previous to coming to Higher Logic, she worked in software implementation. In her free time she enjoys hiking with her dog and finding the next best brewery.

Varun Luthra // Technical Operations Manager // Grazitti

Vivian Swertinski, Sr. Marketing Automation Strategist has over 25 years’ experience helping customers leverage technology and strategy to achieve outstanding results.  She is known for helping organizations turn engagement challenges into engagement success stories.  During her 7 years at Higher Logic, Vivian has delighted in helping customers achieve operational efficiencies and increase annual revenues. 

Vivian Swertinski // Sr. Marketing Automation Strategist // Higher Logic

Heather McNair has centered her career around developing loyal customers for over 20 years, with experience across the association, software and publishing industries. She is passionate about using technology to increase customer and member engagement and retention. Prior to helping found Cloud Generation, Heather served as the Chief Community Officer at Higher Logic, leading customer success, education and strategy for over eight years of the company’s growth, and is regarded as a pioneer in online communities. 

Heather McNair // Chief Customer Officer // Cloud Generation

Lana Lee is a senior community manager and strategist at Zuora. She graduated from UC Berkeley in civil engineering and then went to USC, where she got a music degree in oboe performance and Masters in civil engineering. After 15 years as a civil and structural engineer and a career as a web developer, Lana transitioned to community management. Visit her blog, Tales of a Community Manager for more from Lana.

Lana Lee // Senior Community Strategistt  // Zuora

Hello! I'm Michael. I enjoy listening to, playing, and writing music. I loveeee music. I also have a lot of fun cooking and watching cooking shows/channels. Some of my specialties are gumbo, crawfish boils, and fried shrimp. Growing up I played a lot of soccer, so I still like getting to get out and play, or even just going on a run. I also watch EPL and support Crystal Palace.

I'm really into hiking/camping/traveling. I've canoed the majority of the Suwannee River, about 175 miles of The Boundary Waters, have hiked the tallest peak in Ireland, and regularly get out of DC for a good trail. 

Recently, I've been teaching myself how to fly-fish, plan on getting my motorcycle license, and am trying to learn Greek.

Michael Pappas // Strategic Services Consultant  // Higher Logic

Erin York has been working within the realm of Community Management since 2018 and is honored to speaking at Super Forum as one of the Strategic Services Teams' newest members. With a degree in American Sign Language Interpreting, Erin's largest fascination is communication of ideas through different mediums of expression. Based out of Higher Logic's headquarters in Arlington, VA, she can often be found on a local hiking trail or scoping out the food scene downtown. 

Erin York // Associate Consultant // Higher Logic

Jeff Breunsbach // Director of Customer Experience  // Higher Logic

With over a decade of experience under his belt, Adrian Speyer has spent his career creating beautiful, functional communities that enable brands to foster connection with their audiences around the globe. As Head of Community at Higher Logic, Adrian continues to fuel his passions for all things community through facilitating and encouraging others to build amazing communities of their own.

Adrian Speyer // Head of Community // Higher Logic

Jayashree Rajagopalan (MA, ELS) is Senior Manager, Global Community Engagement at CACTUS, where she oversees R Voice – a community forum for researchers globally. She has been part of the scholarly communication industry for over a decade, playing various roles that helped her learn more about researchers’ aspirations, needs and the struggles they face while navigating their unique academic and publication journeys. At R Voice, Jayashree focuses on ensuring the forum achieves its vision of functioning as a safe space for researchers; a place where they can have open conversations about the highs and lows of academic life and exchange shared experiences; and a forum where they can give and get advice, support, and knowledge. When she isn't building a community, Jayashree is busy binge watching crime-based series, reading fantasy fiction, playing hide-and-seek with her boisterous cat, or dreaming of a post-pandemic world with no travel restrictions.

Jayashree Rajagopalan // Senior Manager, Global Community Engagement  // CACTUS

Matt Cipriani is the Associate Director of Knowledge Management & Member Engagement at the American Association of Colleges of Pharmacy. His areas of expertise include online community administration, webinar administration, member engagement and knowledge management.

Matt Cipriani // Associate Director, Knowledge Management & Member Engagement  // AACP

Michael Torok is Director of Knowledge and Community Management at Delphix and has been a technical writer, a marketer, and, for the last 10 years, devoted to running technical online communities. I've had the pleasure of working for Delphix for the last 3 years, helping build the knowledge and community functions.

Michael Torok // Director of Knowledge and Community Management  // Delphix

Venessa Paech is Australia’s leading expert in online communities and community management. She has led community for Lonely Planet, REA Group, Envato and Australia Post, and her private clients include: ABC, AASW, Teach for Australia, QUT, University of Sydney, SANE and Woolworths. Venessa is Co-Founder and Director of Australian Community Managers (ACM), the national centre of excellence for online community management training and resources. She teaches online community management for post-graduates at the University of Sydney and she is the resident Community expert for the Future Work Skills Academy. Venessa is a published academic, and a PhD Candidate researching AI and online communities.

Vanessa Paech // Director // Australian Community Managers

Community Evangelist, Technologist, Consumer, Traveler, Grill Master - Every day is a gift, tear the wrapping off & enjoy it.

Jason McClellan // Sr. Manager and Platform Administrator of Global Community  // Broadcom

Lenn has worked for more than 20 years in varied fields across digital, social media and content marketing and strategy. For more than a decade, he worked as a key member of digital marketing teams, leveraging his content expertise to drive initiatives around content quality, governance, strategy and processes, as well as managing production teams. He's been focused on community management and strategy for almost 10 years now, focusing on the mainframe software industry for most of it. 

Lenn Thompson // Community Manager & Virtual Events Program Lead   // Broadcom

Simon Helton (he/him) has been building online communities in both the association and corporate worlds since 2014. Now the community manager for the software company Cayuse, Simon is a Higher Logic MVP and regular (some might say too regular) contributor to the Higher Logic User Group. 

Simon Helton // Community Manager  // Cayuse

With nine (9) years experience with the Higher Education User Group (HEUG), I have lead the planning on multiple International and US regional conferences as well as being the meetings manager on the annual Alliance Conference program team. Areas of experience: Program/Content, Venue contracts, Food/Beverage, Audio/Visual, Registration, Presenter/attendee training, and more....

Carol Valora // Meetings Manager //  Higher Education User Group (HEUG)

I am a tried and true extrovert and I have a passion for helping people. Being a part of the ASBO International team aligns with my overall pursuit in life; to make a positive impact on the world and lift others up to do the same. I've had the privilege of executing this philosophy in life through many different channels. First as proud military spouse, helping and mentoring young spouses find their voice while still supporting their active duty spouse. Second as an entrepreneur, helping new parents learn the importance of sleep for their child. Finally, as a professional in the non profit sector. I have volunteered and worked for non profits since I was in middle school, advocating for and on behalf of my peers for safer schools, bringing awareness for their overall health and well-being to supporting low-income families receive subsidies for their utilities bills as well as advocating for senior citizens who live in long term care communities. I moved to Virginia in 2019 from North Carolina by way of Kansas by way of Washington state. In my spare time I hangout with my husband, Joe, and Irish twins, Harper and Hudson as well as our Siberian husky, Gunner. We love to explore and learn about our new cities we live in, go on date nights, barbeque with our friends and home improvement projects.

Annie Henderson // Marketing and Communications Manager // ASBO International

Reggie Henry joined ASAE in November of 1994.  His responsibilities are to implement "exemplary" systems at ASAE that can serve as a model to the rest of the association community and to "ratchet-up" the use and understanding of technology among ASAE members.  He has been working with and/or for non-profit organizations since 1985. Mr. Henry speaks regularly on technology and strategy issues.  Some of his most recent speaking engagements include the NABE CE Retreat: Welcome & Plenary Session - The Future of the Membership Association Post-Pandemic, 2021 High Road Solutions Spring Virtual Conference, 2021 ASAE Annual Meeting, 2020 Arizona Chamber Executives Virtual Conference, 2020 ASAE Technology Conference, 2019 Empire State Leadership Conference, 2019 Digital Now Conference. In 2009 he was invited by the Secretary of Smithsonian to participate in Smithsonian 2.0, a Gathering to Re-Imagine the Smithsonian in the Digital Age.  Reggie was recently named one of the top 40 CIOs in DC-MD-VA area. Mr. Henry holds a B.S. in Economics and Computer Science from Georgetown University. Mr. Henry regularly serves on association Boards, most recently Educause and the National Association of Colleges and Employers. He enjoys cooking, drawing, pottery and golf.

Reggie Henry // Chief Information Officer  // ASAE

David Jovel has been part of the Higher Logic team for more than 15 years. After working originally as a Sales Engineer he switched roles and is now a Product Manager focusing on the Marketing Automation platforms. David has spent several years analyzing technology to help organizations create a better member experience through their Marketing and Communications. Most mornings you’ll find David swimming a few laps or spending time with his family.

David Jovel // Senior Product Manager  // Higher Logic

Maria Nadeau // Director, Membership & Communities  // American Association of Pharmaceutical Scientists 

Forged in the fires of Community during the early days of Reddit and Product at Nike, Alex now leads community efforts as the Chief Community Officer at Commsor & The Community Club. She's a big nerd who is very into the "how" behind things, and loves to learn and share that knowledge however she can. When she's not eyeball deep in niche online communities, she can be found knitting, enjoying obnoxiously hip beers, and cheering on Cleveland sports teams.

Alex Angel // Chief Community Officer // Commsor

Erica Brookes // Chief Marketing Officer  // Higher Logic

James has more than 25 years of experience leading enterprise product portfolios, with a strong track record of driving innovation, growth, and scale. James leads product strategy, management, and marketing at Higher Logic, focusing on driving growth and building customer connections to make them more successful. Previously, he was the Senior Vice President of Global Product Strategy at Ellucian, where he led the development of innovative solutions designed to unify the higher education community and help positively impact student success.

James Willey // Chief Product Officer  // Higher Logic

Kevin Boyce has over 20 years of experience as a technology executive driving success for small to large software companies. He is currently Chief Executive Officer at Higher Logic, a SaaS company that connects people, knowledge, and ideas through its community engagement platform and services. Higher Logic serves over 3,000 customers through 350,000+ online communities with 200 million users in 42 countries worldwide. 

Previously, Kevin was Chief Operating Officer at Ellucian, a cloud-technology ERP solution for higher education, where he led the global services, customer success, cloud, and enterprise project management teams, as well as Ellucian’s global partnerships and corporate development activities. Prior to that Kevin served as Chief Financial Officer at Ellucian. During his tenure, he led Ellucian from $100M to $750M in revenues and successfully executed multiple sale and recapitalization transactions with an aggregate value greater than $4.5 billion.

He is a Board of Director of Level Access and Unanet (both JMI Equity companies), a Board of Director of the Northern Virginia Technology Council, a former member of the Software Advisory Council of Hellman & Friedman, and a former Board of Director of Deltek (a Thoma Bravo Company). 

In 2010 and 2016, the Northern Virginia Technology Council of Greater Washington DC named Kevin the Private Company Chief Financial Officer of the Year, and in 2015 he was named a Trending 40: Top Tech Chief Financial Officer by Bisnow. Kevin holds a degree from the McIntire School of Commerce at the University of Virginia.

Kevin Boyce // CEO  // Higher Logic