Customer Support

Create an ever-growing user-generated resource hub that helps customers get what they need, while shifting your community away from transactions and toward engagement.

Deflect tickets while building an engaged, loyal customer base.

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Solutions

Community

Build your community’s virtual destination. Bring everyone all together and engage with them through ongoing, meaningful interaction.

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Communications

Grow lasting relationships with targeted email communications, reaching your audience with the right message at the right time during their customer or member journey.

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“An untold number of tickets are never submitted because our customers know to search the community first before contacting support.”

Kristina King Senior Manager, Customer Care, Jama Software

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case study

Zenoss Community Leverages Collective Intelligence of Customer Base

Zenoss uses its community to proactively engage customers in the product development process, improving satisfaction and reducing support tickets after release.

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Why Higher Logic?

Chris Detzel Global Community Manager, Imperva

“Our community puts us where our customers are, and allows us to help them the way they want to be helped.”

Chris Detzel Global Community Manager, Imperva