Resource Center

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Resource Center

Resource Center

The key to a successful online community: create an environment rich with content and activity. Building this dynamic environment is more than implementing a software platform – an organization needs people with knowledge and experience to plan, build, launch, and manage a community. And we make it a priority to provide the opportunity to engage in continual learning. Explore our resource library for expert insights, experiences, and perspectives on the world of online community management and knowledge sharing.


Aberdeen
FeatureD WEBINAR

Webinar: Online Communities: How to Improve the Customer Experience & Boost Financial Success

This webinar presents key findings from the study, "Online Communities: How to Improve the Customer Experience and Boost Financial Success," by the Aberdeen Group and Higher Logic.

Zenoss
Featured Case Study

Customers for Life: Meet the Zenoss TechZen User Community

Today’s preferred customer experience combines support, community, and outreach into one unified platform. Zenoss enhanced customer experience by revamping its online community – name, brand, and all.

State of Community Management
Featured REPORT

The State of Community Management 2019 Report

This 10th edition report explores three key findings: why communities generate high engagement rates, how communities transform their organizations, and how community leadership needs to evolve.

Marketing Automation
Featured guide

Ultimate Guide to Marketing Automation

Move beyond the one-size-fits-all approach and learn the strategy behind: Understanding and connecting your audience with personas. Automated campaign structures and content. Leveraging web tracking data for precision targeting.