Communities Strengthen Customer Success and Experience

Facilitate crowdsourced support, build brand loyalty and generate valuable feedback

What’s the best way to offer a premier customer experience? When your customers feel valued and heard, their collective contributions deepen interactions and engagement among other customers and your organization. Your online customer community will put customers front and center when it comes to feedback and ultimately brand advocacy. In order to engage everyone, you need to create a distinctive and original experience that allows everyone to better function, create and innovate.

A customer journey enhanced by community

If customers can effectively interact with each other online, imagine the ripple effects across their experience, and your organization, offline. Customer communities are important for how companies work with, relate to, and support their customers. Higher Logic’s community platform helps you proffer an environment of ongoing learning and customer-to-customer engagement.

According to Gartner research, 89 percent of businesses are expected to compete mainly on the basis of customer experience by 2016.

Key Benefits

Empower Your Customer Advocates

Give your customers a sense of ownership over their feedback, turning users into fans and fans into evangelists.

Extend the Reach of Customer Support

A community naturally provides customers with crowdsourced support, to find the best answers at the right time.

Build a Knowledge Base

Create a space for customers to interact and share knowledge in a way that’s searchable and easily discovered.

Create a 360-degree View of Your Customers

Integrate your help desk or CRM with your community, and build a rich source of insightful customer activity.