Commercial

ONLINE COMMUNITIES FOR CUSTOMER SUCCESS AND BUSINESS VALUE

The Higher Logic online community platform gives your company a competitive advantage with strategic tools designed to understand and meet your customers’ needs. Tailored, private online communities built on the Higher Logic platform drive retention, revenue, and customer satisfaction — all of which benefits your bottom line.

92% percent of customers trust recommendations from other people, even people they don’t know, over corporate content

- Nielsen

HOW YOUR COMPANY BENEFITS WITH COMMUNITY

Online communities redefine how your customers communicate, collaborate, and stay in touch with your organization. By creating a place where your customers can interact with and help each other, online communities create not only brand loyalty, but generate low-cost, peer-to-peer support resources and customer advocates too. Online communities offer a comprehensive approach to customer engagement.

KEY BENEFITS

Engagement

Customer engagement is key to all the following benefits. It provides:

Customer Support

Online communities will become the first tier of your customer support, allowing users to trouble shoot existing issues in open discussions and search for past resolutions and ideas within historical forums.

Increase Retention Rates

An active and engaged user base that is sharing, collaborating and connecting in a dynamic online community allows customers to become more personally invested in your product and services, increasing your retention rates.

Drive New Revenue

Leverage the knowledge, loyalty, and hands-on experience of your customer advocates.

Online communities allow them to engage with each other and provide authentic word-of-mouth marketing with a unique and credible perspective to current clients and prospects.

Create Customer Loyalty

Your customers want a place to engage and interact with each other. Online communities provide a place for them to constantly improve their customer experience with your brand. You can facilitate future engagement and reward your loyal advocates.