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Boost the customer experience with online communities.

Community

Drive retention, revenue, and customer satisfaction with a customer community.

With a Higher Logic Community, customers can engage with you and each other. They have a central place to learn, share ideas, and provide feedback at any point in the customer journey, making them more successful, inspiring loyalty, and improving the customer experience. Your company can use your customer community to drive retention, revenue, and customer satisfaction.

“According to Gallup research, a customer who is fully engaged represents an average 23% premium in terms of share of wallet, profitability, revenue, and relationship growth.”

Product Overview

Higher Logic was built to increase engagement, loyalty, and retention – create a space for your customers to engage with each other and your business.

Online communities redefine how your customers communicate, collaborate, and stay in touch with your organization. With a comprehensive approach to customer engagement, your online community can provide value in several ways:


Improve customer support

Communities provide a venue for peer-to-peer and one-to-many customer support for faster and cheaper resolutions.

Create a knowledgebase

Give customers a wealth of information at their fingertips, and save your team time with crowdsourcing.

Increase retention rates

Create a vested customer base with active users sharing, collaborating, and connecting in a dynamic online community.

Drive new revenue

A community is full of data - demographic, transactional, and behavioral - that can help identify upsell and cross-sell opportunities, as well as target new prospects.

Build advocacy

Leverage your customer advocates’ knowledge, loyalty, and hands-on experience with authentic, word-of-mouth marketing.

Create customer loyalty

Build a space for your customers to engage and interact with each other, constantly improving their customer experience with your brand.





Higher Logic supports:


Discussions
Automation
Moderation
Gamification
Analytics + Reporting

Questions
Blogs
Directories
Configurable Design
Glossary

Events
Polls
Integrations
Activities
Libraries

“We want our customers to get as much value as possible out of the community. We're working to be a leader in an extremely competitive security software market, and a strong community is one important puzzle piece in gaining that competitive edge.”

Renee Schaefer, Information Experience
Code42

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Automation Rules Video

Attracting and engaging community members doesn't have to be a lot of work. That's why we built automated rules into our community platform, so you can successfully attract, convert and engage members.

Community Focus Areas

Every community has different needs. Higher Logic has multiple focus areas you can add to the Community foundation to meet those needs.

Communications

Trigger targeted campaigns to customers based on community activities to drive actions. Personalize the customer experience to improve retention and increase satisfaction rates.

Frameworks

Deliver a dedicated experience for each vertical or product line. Tailor the customer experience with microsites, a robust nesting structure, and targeted messages.

Learning

Create dedicated learning paths for specific product lines, industries, or use cases, including webinars, recordings, resources, assessments, badges, and a seamless community integration to integrate data with Salesforce. 

Involvement

Make it easy for customers to provide product feedback, advocate for your company, and share their expertise with newer users.

Participation

Create a space for customers to volunteer, become a reference or mentor, and designate themselves as a subject-matter expert.

Events+

Manage events including speaker selection, dedicated websites and community forums, and registration throughout the experience.