Community Plus for Customers

Your customers need to connect with each other. You need a simple way to engage them.

Fast Start

Get Started with Best Practices

Get your online community up and running with a streamlined structure and built-in best practices. Community Plus makes it easy for your customers to find what they need – and makes it easy for you to engage them.

Easy Expansion

Serve Every Group

As your community program matures, Community Plus makes it easy to add new resources to serve the needs of your growing company. Create unique community experiences for your user groups, support forums, influencers & advocates, communities of practice – each with defined characteristics.

Perfect Fit

Tailor Your Community as You Grow

As your company and programs scale, Community Plus will scale with you. Use configuration abilities to meet new needs & create new community experiences.

Community Plus at a Glance

Multiple Communities

Support every use case with multiple communities, each with their own libraries, discussions, and blogs.

Discussions & Events

  • Give customers an easy way to engage and collaborate with discussions & questions, from wherever they are.
  • Manage events with an integrated calendar that gives users an easy way to register & participate. Provide dedicated event communities where they can engage.

Libraries & Blogs

  • Share resources with customers and let them share with each other, including documents, images, videos, and more.
  • Give customers and your team a place to create longer content, including product release notes, best practices, or other relevant updates.

Product Ideation & Customer Advocacy Tools

  • Bring new ideas to life and help connect customer needs to the product development process.
  • Dedicated customer advocacy management features help you find, nurture, and reward customer advocates.

Predefined & Custom Automation

Engage customers at scale with built-in (and custom) logic-based nudges, creating a personalized experience.

Access to Community Content Management System

Make your community feel like you with our simple and intuitive editing features, keeping your site up to date as priorities shift.

Authentication & Integration

Your customer data lives in many different places, so we support the ability to manage your contacts within Higher Logic, via a spreadsheet, or integrate with Salesforce. O-Auth or SAML SSO login is also available for authentication.

Consistently Top-Rated by Our Customers

We're a Leader in Online Community Platforms

Community Plus grows with you

If you’re ready to start or expand your customer community, Community Plus is for you. Start strong with built-in industry best practices. Then, as you grow, rely on Community Plus to meet the needs of multiple teams and customer groups.

See Pricing

“Because you can do so much with Higher Logic, we’ve been using it to do things other than support ticket deflection. Our knowledge base has over 250 articles, and we’re continuously adding more. In addition to having private communities for each of our data products, we’re planning to develop a community for our technology partners. The community is also a good place to gather information on our beta products.”

Kristina King Senior Manager, Customer Care, Jama Software
For Associations

Community Essentials, Plus, and Enterprise for Members is coming soon!

Be the first to know when it’s ready!