What Our Clients Say

We Rock. Here's Why.

What do Higher Logic clients really think? Read the real stories here all about building engagement, growing membership and generating revenue. All comments are original and posted as received. Use the filer below to segment by subject matter, or read them all.

Put simply, we have the best team in the business. Your dedicated Project Manager is your go-to source for anything and everything Higher Logic, starting two days after you sign that contract. He/she will work closely with you to answer questions, troubleshoot and launch successfully.

Higher Logic has the marketing and communications tools, and implementation plan in place to make execution with your audiences an incredibly smooth process.

Reggie Henry, CAE
Chief Information Officer
The American Society of Association Executives (ASAE)

The Higher Logic product is good. The implementation process used to get up and running was methodical and proved to be successful.

Betsy Fanning
Director, Standards and Content
The Association for Information and Image Management International

The Higher Logic team did a fantastic job throughout this entire migration and upgrade process. I especially appreciate the extreme attention to detail during the list migration phase. Please give my special thanks to everyone who was involved. Believe, me, this kind of excellent work gets passed around the association community every time I get a chance. Wish I could take everyone to lunch!

Richard Blacklock
Director of Marketing
The American Society of Cataract & Refractive Surgery (ASCRS)

The Higher Logic staff was second to none throughout this project and by far the most dedicated I've worked with in years – or simply put, the best in the business. They’ve been there every step of the way.

Stéphane Landreville
Senior Manager, Information Technology
The Canadian Produce Marketing Association (CPMA)

We find that Higher Logic is bending over backwards to assist us, even though we seem to be their only client working with this AMS.

Keely Davenport-Sims
Membership & Events Manager
The University Risk Management & Insurance Association (URMIA)

Never forget about maintenance. Stuff comes up, and we know – that’s the mission of our support team. Based on our work with 500+ clients, we’ve established a methodical and proven process to ensure each of our clients will build and grow a successful online community.

My support questions are answered in a timely manner and I’m never made to feel that I’m asking too much, too often. During our launch, the support team helped me plan ahead to prevent problems and was there to hold my hand throughout the transition. I have a technical background and sometimes feel I’m trying to explain standard concepts to tech support staff at other companies. Not so with any of the support staff at Higher Logic.

Ronna Papesh
Website & Database Administrator
University Risk Management & Insurance Association (URMIA)

The best thing about being a Higher Logic client is the excellent service and support from Higher Logic and the HUG community.

Robyn Shutak
SVP Membership
The Global Equity Organization

Higher Logic has an interest in seeing that our community succeeds - not just making sure that we pay our invoices.

Mike Grubb
President and CEO
The Southern Gas Association

Higher Logic has done an excellent job addressing support issues. Your emphasis on customer service over the past few years has not gone unnoticed. Thanks for being such a great technology partner. We do not get nearly this quality of service from our other technology partners.

Kristy Howard
Project Coordinator
The National Association of State Procurement Officials (NASPO)

We learn from the best—its Higher Logic’s amazing customer support that has and given our staff the knowledge and confidence to grow our community and keep it thriving.

Luke Zimmer
Communications & Community Coordinator
The University Risk Management & Insurance Association (URMIA)

We’re all about it. Every client needs and deserves a constant process of relationship building, not just software deployment. And our software saves you time. With over 40+ ready-made reports you can measure the most popular community content and conversations. Let the data of community activity drive the right decisions.

I’m more of a business customer who wasn’t involved in the implementation, but I am a fan of the business and your products. Since adopting Higher Logic, we’ve seen a much greater engagement in the NPS community.

Matt Barnard
Strategic Account Executive
Satmetrix

As a result of launching THE LANDING, we will better understand our members, what they’re interested in, what they need and how to provide more value to them.

Russ Cofano
Chief Executive Officer
Missouri REALTORS®

Higher Logic was instrumental in helping us educate our members on how to use the community. And that education really paid off. Our engagement increased about 300% in the last year.

Shannon Johnson
Membership Marketing Manager
The American Association of Nurse Assessment Coordination (AANAC)

Higher Logic is a huge hit with our members, leaders and staff! SPE Connect is so easy for members to use, they're pushing to do more.

Liz Messner, CAE
Senior Manager, Membership
The Society of Petroleum Engineers (SPE)

This solution serves us well not just for today, but for the next decade. Our members can contribute, share and collaborate through our private social network, which is tightly integrated with our association management platform.

Rachael Bell
Digital Communications Manager
The New Jersey Society of CPAs (NJSCPA)

The most successful communities are run by community managers who are well-versed in both our software and best practices for online communities. That’s why we provide plenty of opportunities for education, training and product support. Because we’re only successful if you’re successful.

The HUG Super Forum blew my mind! To narrow down the most important thing I learned would be nearly impossible.

Allison Evans
Assistant Editor, Digital Content
The American Academy of Dermatology (AAD)

I brought a small cross-departmental team to the 2013 HUG Super Forum because it’s a great experience for any staff member that interacts with your community site. As a third-time attendee, I was excited to see the educational program expanded to offer tracks based on level of experience. I personally found it encouraging to collaborate with users who had similar challenges. Thanks to the HUG Super Forum, our team is armed with new insights and knowledge. We’re ready to begin implementing new ideas!

Jena Coffie
Manager, Member Engagement
The Association to Advance Collegiate Schools of Business International (AACSB)

The best thing about attending the HUG Super Forum is the excellent educational opportunities. Two days didn't drag on endlessly, like other conferences I've attended. Very well done!

Carl Weaver
Website Content Manager
The International Association of Movers (IAM)

Higher Logic Academy addressed many of our questions and gave us new engagement ideas. We’re looking forward to using the knowledge and skills we learned to launch a dynamic community to our membership.

Janet Vaughan
Senior Director, Membership Services
The American Alliance of Museums (AAM)

“Thank you Higher Logic for a great training class at Higher Logic Academy! Nice mix of Connected Community training, education, networking and fun. I would recommend Higher Logic Academy to all new Higher Logic clients.

Jay Snyder
Assistant Director of Leadership Development
ASBO International (ASBO)

I left Higher Logic Academy energized and with a solid understanding of a Connected Community – in particular what it takes to implement. I know the Higher Logic Team and user group is on my side…and that feels great.

Brad Repsold
Associate Executive Director of Business Operations
The North American Spine Society (NASS)

We love communities so much that we built one just for that reason. The Higher Logic Users Group is where you can share ideas, ask questions and stay updated on everything you need for a bustling online community of your own. It’s our home base to connect with experts, clients and partners and discover how to be a better community every day.

I value Higher Logic's Users Group, HUG, which has become a robust collegial community where I can always find the help I need to keep our Connected Community site moving forward.

Kristi Donovan, CAE
Senior Director, Professional Affairs
The Association of University Programs in Health Administration (AUPHA)

I login almost daily and scan the HUG digest emails every morning. I use it to hear the good, the bad and the ugly of the higher logic platform and ask all my newbie questions to the current Higher Logic client community. I have found it to be very useful to connect with other Higher Logic clients and am happy with the amount of feedback I’ve received and also that Higher Logic staff will step in and help me answer my question. I would absolutely recommend joining the HUG community to ANY Higher Logic client. If you don’t use it, how will your own members find value in it?

Marghet Hager
Communications Manager
The American Public Gas Association (APGA)

I love knowing I can count on HUG!

Arlene Donley Moss
Owner
Kimberlite Coaching and Community Strategies
(Formerly the Member Resources Coordinator for The Alliance of Cambridge Advisors)

Sometimes you need to let experts do the talking. We host the Higher Logic Learning Series to bring thought leaders and industry experts directly to our members. Participants can always look forward to actionable takeaways, peer networking and new insights from leaders around the globe.

The Higher Logic Learning Series session I attended was beneficial. I appreciated the live engagement polls and peer-to-peer advice and discussion.

Bevin Callan
Senior Manager, Member Services
The National Association of Personal Financial Advisors (NAPFA)

I recommend the Higher Logic Learning Series to any professional looking to learn more about private social networking and collaboration tools. The sessions are fun, packed with real-world content and cover relevant topics. I especially enjoy the engagement activities built into each webinar.

Tony Ellis, CAE
VP, Industry Advancement
The National Association of College Stores (NACS)

Thank you Higher Logic for another great webinar! I've enjoyed all the Learning Series programs. Most times they have a useful take-home lesson for me and my association. The sessions are especially helpful because of the great interaction that occurs among participants.

Sherry Milligan, CAE
Associate Executive Director
The American Association for Respiratory Care (AARC)

The Higher Logic Learning Series topics are always relevant and helpful. Keep them coming!

Tom Manning
Associate Director of E-Learning
Learning Forward

I love this series and really appreciate Higher Logic putting on the Learning Series program. I’m a busy professional of a small staff association – and I make time to attend the webinars because I always leave with actionable takeaways.

Cheryl Rothbart
Membership Services Associate
The International Propeller Club of the United States

Our obsession with client satisfaction is unmatched, and backed up by our 97% retention rate. We maintain a constant focus on what’s needed to enhance the client experience now and in the future. So our results mean a vested interest in your positive and enduring experience.

IPWEA's integrated approach to our Higher Logic community has increased new member prospects by more than 25% and improved outreach effectiveness to people interested in our services.

Chris Champion
CEO
IPWEA Australasia

Higher Logic helped us dramatically simplify our IT infrastructure. We were able to retire our email list, our online discussion software, and a custom-developed member directory.

Tom Jelen
Director of Online Communications
The American Speech-Language-Hearing Association (ASHA)

We recently launched a Higher Logic social network for one of our clients, and before we even launched the site to members, we had secured new advertising revenue that exceeded the cost and implementation of the new site. So from day one, this was a self-funding initiative that has become a viable new revenue stream for the association.

Brett Wangman
President
The Center for Association Growth (TCAG)

Beyond the success we’ve seen for our members, we realized we could supplement costs by introducing ads directly on our community site. Our 2014 plan is for the advertising revenue to pay for the cost of the community site.

Laura Brook
Head of Community Engagement
The Financial Planning Association (FPA)

We’ve seen great success with the daily discussion group email sponsorships. Priced at $2,500 per month, this spot has been booked up all year long, and is completely booked for the entire 2015 year. Email sponsorships include an ad in the online discussion within the community, further increasing exposure. In addition, we are generating $3,000 a month from Featured blog sponsorship on the community.

Greg Cook
Senior Director of Advertising and Media Solutions
The International Franchise Association (IFA)

Summit is our annual conference that comprises 60 percent of our revenue — it’s by far our biggest event of the year. Being a major driving force, the annual conference relies on the success and growth of CRMUG Collaborate to drive revenue and membership in so many meaningful ways.

Andy Hafer
CEO
Dynamic Communities

ASHA members are more inclined to join a SIG because there is a tool for them to interact and communicate with others that have the same interest. Our community also has revenue streams through advertising of the discussions and a primary sponsor.

Jill Straniero
Online Collaboration Manager
The American Speech-Language Hearing Association (ASHA)