In the second session of this three-part series, the panel transitions from awareness to diagnosis, examining how strategic inaction manifests in day-to-day operations.
The panel explores how outdated systems, fragmented technology, and governance inertia create financial strain, limit staff capacity, and weaken member and community engagement. The session links technology and governance decisions directly to organisational agility and long-term impact, reframing technology as essential infrastructure rather than overhead.
While this session builds on themes introduced earlier in the series, all are welcome to register — attendance at the previous session is not required.
What You’ll Learn:
How technology debt builds quietly over time and why it becomes increasingly difficult to unwind
The financial and operational risks of legacy systems, manual workarounds, and disconnected platforms
How underinvestment in community-enabling technology erodes engagement, belonging, and value
Why outdated governance models slow decision-making, responsiveness, and innovation
How to reframe technology investment as critical infrastructure that enables resilience and growth
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Customer Marketing Manager
Higher Logic
Senior Executive & Board Member
for NFP Organisations
Founder & Director
NFPAS