There's no better way to tap-into the power of community than with the Higher Logic Vanilla platform. Meet with a product expert for a customized demo to discover how leading brands use Vanilla to:

  • Build more meaningful customer relationships
  • Reduce ticket volumes and support costs with self-service tools and peer to peer learning
  • Grow brand through advocacy and user-generated content
  • Act on customer feedback to develop more marketable products

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Top rated community platform

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decrease in support tickets after launch


of customers intend to purchase due to their community

10+ hour

decrease in average customer support response time

Discover why we're the best community platform on the market. 

Higher Logic Vanilla combines the power of community, Q&A, knowledge base, and product feedback with integrations to help you build more meaningful relationships with customers and achieve stronger business results. 

Increase retention and customer value.

Make the most of your team's time

Reduce ticket volumes and increase efficiency by making answers easily searchable within your community.

Help your customers succeed by enabling peer-to-peer interactions and seamless support.

Drive engagement and uncover brand advocates.

Nurture customer relationships and increase brand awareness with the help of community-sourced advocates.

Build better products

Gather feedback, source new ideas, and validate your roadmap with input from your community.

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See What Our Customers Are Saying

“Higher Logic Vanilla helps to humanize 1Password – it reminds our team of who 1Password is for and who it strives to serve. The answer? Everyone, not just us folks working at the company. “ 

Mike Tselikman, Senior QA Specialist at 1Password 

“From our initial engagement at the RFP stage to our “go live” day,  Higher Logic Vanilla provided fantastic service and support. The platform offers great value with the features that we needed to deliver a modern community experience to Smartsheet customers." 

Gwyenth Casazza, Senior Manager of Support at Smartsheet