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- Build more meaningful customer relationships
- Reduce ticket volumes and support costs with self-service
- Grow brand through advocacy and user-generated content
Improve your customer outcomes at scale
Top rated community platform
You're in good company
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90%
decrease in support tickets after launch
47%
of customers intend to purchase due to their community
10+ hour
decrease in average customer support response time
Discover why we're the best community platform on the market.
Higher Logic Vanilla combines the power of community, Q&A, knowledge base, and product feedback with integrations to help you build more meaningful relationships with customers and achieve stronger business results.
Increase retention and customer value.
Make the most of your team's time
Reduce ticket volumes and increase efficiency by making answers easily searchable within your community.
Help your customers succeed by enabling peer-to-peer interactions and seamless support.
Drive engagement and uncover brand advocates.
Nurture customer relationships and increase brand awareness with the help of community-sourced advocates.
Build better products
Gather feedback, source new ideas, and validate your roadmap with input from your community.
See What Our Customers Are Saying
“From our initial engagement at the RFP stage to our “go live” day, Higher Logic Vanilla provided fantastic service and support. The platform offers great value with the features that we needed to deliver a modern community experience to Smartsheet customers."
Gwyenth Casazza, Senior Manager of Support at Smartsheet
