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decrease in support tickets after launch
of customers intend to purchase due to their community
decrease in average customer support response time
Reduce ticket volumes and increase efficiency by making answers easily searchable within your community.
Help your customers succeed by enabling peer-to-peer interactions and seamless support.
Nurture customer relationships and increase brand awareness with the help of community-sourced advocates.
Gather feedback, source new ideas, and validate your roadmap with input from your community.
Gwyenth Casazza, Senior Manager of Support at Smartsheet