Higher Logic Acquires Vanilla
Combining our expertise gives us a deeper concentration of knowledge and best practices to deliver unmatched community solutions to more customers than ever.
You’re in Good Company
Tailored to Fit Your Engagement Needs
Engage your entire audience across every stage of their journey with our powerful online community solution, built for you and aligned to your goals.
No matter your objective, your success depends on a great user experience. Vanilla is a re-imagining of how community engagement should be done, and users love it.
“We have always been impressed with Vanilla’s commitment to innovation in engagement and their ability to serve key business use cases in the B2B and B2C space. Their success in the corporate market complements our success with B2B technology companies. Our scale, profitability, and accelerating growth will allow us to increase our investment in both the Association and Corporate markets and continue to build industry-leading engagement solutions that connect people, knowledge, and ideas.”
See Our Engagement Platform in Action
Check out successful communities and communications programs we’ve launched, from small, intimate communities to large, enterprise programs.
Jama Software Reduced Their Support Tickets by 28%
Jama Software created a public online community for its customers and prospects to network and learn from each other – now called “the best resource for all things Jama.”
- 28% decrease in support ticket volume
- 73% of staff solve inquiries with help from community
- 700+ discussion posts and 14,000+ sessions per quarter
AAAE Used Communications to Increase Revenue and Retention
The American Association of Airport Executives has improved member outreach through new digital, automated processes, seeing key results in non-dues revenue and member renewals.
- $73K generated in registration fees
- 93% campaign renewal rate
How Imperva Uses Community as a Catalyst for Customer Engagement
Imperva is a cyber security software and services company using Higher Logic Community. Their community webinar program is driving high-value customer engagement.
- In just six months, total login averages increased 40% and unique contact logins increased 25%
- 20+ live organic webinars with a total of 1100+ customers and partners attending
Zenoss Community Helps Create Customers for Life
Zenoss’ customer experience combines support, community, and outreach into one unified engagement platform. Zenoss has immediate access to the collective intelligence it needs to serve customers’ faster.
- 5-10% increase in webinar attendance
- 1400% increase in community membership
ASAE’s Revenue-Generating Community is Their Member Town Hall
The American Society for Association Executives’ community is a top member benefit – and its benefits extend beyond just a place for members to interact.
- 5x member-generated revenue from users with just one community activity/month