Articles by Dana
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Unlocking Growth and Retention: The Power of Customer Advocacy
Unlocking Growth and Retention: The Power of Customer Advocacy
Customer Advocacy has emerged as a pivotal driver for growth and retention as of late. But what is funny is it has…
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Is your Customer facing team as efficient as a Formula 1 pit crew team?
Is your Customer facing team as efficient as a Formula 1 pit crew team?
Drive to survive. The race to customer advocates and the importance other teams play in the overall success is…
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What are the SlapFive Moments in your Customer Journey?
What are the SlapFive Moments in your Customer Journey?
What are the SlapFive Moments in your Customer Journey?SlapFive Moments help you the Customer facing professional bring…
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Connecting your Brand to your Career
Connecting your Brand to your Career
Really loved todays session Career Trajectories in Customer Marketing - the Path is not Linear during Day 2 of…
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SlapFive RockStar shares her experience on how she is staying connected with her customers during COVID-19
SlapFive RockStar shares her experience on how she is staying connected with her customers during COVID-19
This is just one reason why our Customers are RockStars! Hear how Kim Plank is making lemonade out of lemons…
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Everything Happens for a Reason - My 2019 Year End Review
Everything Happens for a Reason - My 2019 Year End Review
As we say goodbye to 2019 and start a new year and a new decade, I wanted to take some time to reflect on some amazing…
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SlapFive Announces first RockStar Award recipient
SlapFive Announces first RockStar Award recipient
Today I am pleased to announce our FIRST RockStar Award recipient. Kim Plank, Customer Success Marketing Manager…
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Launch of SlapFive RockStar Program
Launch of SlapFive RockStar Program
TGIF! We are rolling into a heat wave here in Boston this weekend, but there is even hotter news to report from…
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ABM WITH CUSTOMER VOICE FOR NET NEW BUSINESS?
ABM WITH CUSTOMER VOICE FOR NET NEW BUSINESS?
I am excited for this week’s topic; an inside look at last month’s webinar as part of our Technique of the Week…
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Yeah, but we just pay our customers to do favors for us
Yeah, but we just pay our customers to do favors for us
Does that sound like you, your marketing team, your organization? Read on if so. Earlier this month we hosted our first…
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This week, I had the absolute joy of filming with two iconic brands: Big Bus Tours and Cineworld Cinemas Ltd, who aren’t just using AI to improve…
This week, I had the absolute joy of filming with two iconic brands: Big Bus Tours and Cineworld Cinemas Ltd, who aren’t just using AI to improve…
Liked by Dana Alvarenga
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𝗜𝗳 𝘆𝗼𝘂𝗿 𝗿𝗲𝗻𝗲𝘄𝗮𝗹 𝘄𝗮𝘀 𝘁𝗼𝗱𝗮𝘆, 𝘄𝗼𝘂𝗹𝗱 𝘆𝗼𝘂 𝗿𝗲𝗻𝗲𝘄? Years ago, I wrote a blog post with a simple—but powerful—question for…
𝗜𝗳 𝘆𝗼𝘂𝗿 𝗿𝗲𝗻𝗲𝘄𝗮𝗹 𝘄𝗮𝘀 𝘁𝗼𝗱𝗮𝘆, 𝘄𝗼𝘂𝗹𝗱 𝘆𝗼𝘂 𝗿𝗲𝗻𝗲𝘄? Years ago, I wrote a blog post with a simple—but powerful—question for…
Liked by Dana Alvarenga
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Hi friends! 👋 I'm excited to announce that I'm on the lookout for a full-time Champion Program Manager focused on the new Success Champion track to…
Hi friends! 👋 I'm excited to announce that I'm on the lookout for a full-time Champion Program Manager focused on the new Success Champion track to…
Liked by Dana Alvarenga
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More activity by Dana
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🍽️ CustomerX Chopped 2025: We Have a Winner! 🍽️ She came. She cooked. She crunched the numbers. And now she’s walking away with the golden spatula…
🍽️ CustomerX Chopped 2025: We Have a Winner! 🍽️ She came. She cooked. She crunched the numbers. And now she’s walking away with the golden spatula…
Liked by Dana Alvarenga
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