Articles by Dana
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Unlocking Growth and Retention: The Power of Customer Advocacy
Unlocking Growth and Retention: The Power of Customer Advocacy
Customer Advocacy has emerged as a pivotal driver for growth and retention as of late. But what is funny is it has…
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Is your Customer facing team as efficient as a Formula 1 pit crew team?
Is your Customer facing team as efficient as a Formula 1 pit crew team?
Drive to survive. The race to customer advocates and the importance other teams play in the overall success is huge.
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What are the SlapFive Moments in your Customer Journey?
What are the SlapFive Moments in your Customer Journey?
What are the SlapFive Moments in your Customer Journey? SlapFive Moments help you the Customer facing professional…
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Connecting your Brand to your Career
Connecting your Brand to your Career
Really loved todays session Career Trajectories in Customer Marketing - the Path is not Linear during Day 2 of…
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SlapFive RockStar shares her experience on how she is staying connected with her customers during COVID-19
SlapFive RockStar shares her experience on how she is staying connected with her customers during COVID-19
This is just one reason why our Customers are RockStars! Hear how Kim Plank is making lemonade out of lemons and…
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Everything Happens for a Reason - My 2019 Year End Review
Everything Happens for a Reason - My 2019 Year End Review
As we say goodbye to 2019 and start a new year and a new decade, I wanted to take some time to reflect on some amazing…
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SlapFive Announces first RockStar Award recipient
SlapFive Announces first RockStar Award recipient
Today I am pleased to announce our FIRST RockStar Award recipient. Kim Plank, Customer Success Marketing Manager at…
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Launch of SlapFive RockStar Program
Launch of SlapFive RockStar Program
TGIF! We are rolling into a heat wave here in Boston this weekend, but there is even hotter news to report from the…
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ABM WITH CUSTOMER VOICE FOR NET NEW BUSINESS?
ABM WITH CUSTOMER VOICE FOR NET NEW BUSINESS?
I am excited for this week’s topic; an inside look at last month’s webinar as part of our Technique of the Week…
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Yeah, but we just pay our customers to do favors for us
Yeah, but we just pay our customers to do favors for us
Does that sound like you, your marketing team, your organization? Read on if so. Earlier this month we hosted our first…
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Made it past probation @ Notion 🍾 6 months in....still learning, still building, still loving the chaos (mostly).
Made it past probation @ Notion 🍾 6 months in....still learning, still building, still loving the chaos (mostly).
Liked by Dana Alvarenga
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One of the most exclusive Customer Success events is BACK and I’ll be there. The strategy. The conversations. The setting. The people. CS100 Summit…
One of the most exclusive Customer Success events is BACK and I’ll be there. The strategy. The conversations. The setting. The people. CS100 Summit…
Liked by Dana Alvarenga
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Happy Monday!! 🙌🏼🙌🏼 Hope y’all had a fantabulous 🌼 weekend..! What’s your favorite simple #summer activity that makes you happy? 😃 For me, I…
Happy Monday!! 🙌🏼🙌🏼 Hope y’all had a fantabulous 🌼 weekend..! What’s your favorite simple #summer activity that makes you happy? 😃 For me, I…
Liked by Dana Alvarenga
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