Tell us about the challenges you’re facing, and we’ll work with you to create a solutions package that gets results. Schedule a call with one of our engagement experts today.
Request a DEMOAs pioneers in the engagement industry, we have the expertise, resources, and solutions you need to be successful.
Unmatched
Expertise
We have defined the online community space for more than 10 years by delivering innovative, purpose-built solutions for customers based on their industry, need, and stage.
Committed
to Your Success
We provide what you need to be successful, whether that’s our experienced in-house community managers and communications experts, our dedicated education team, or our thriving customer community.
Cutting-Edge
Technology
Sophisticated data integrations align our platform with our customers’ existing technology for seamless experiences. User-friendly templates for both online community and email marketing automation make it easy to get started.
Our SERVICES
Strategy & Coaching
Leverage the knowledge of one of the largest and most experienced community management and communications teams in the industry. We’ll help you set and exceed goals tailored to your organization’s desired outcome.
Learn MoreImplementation
Our implementation team is here to help. Whether you need a standalone community up and running quickly, or a large community that requires a complex integration and data migration, we have a package that will work for you.
Learn MoreExplore Our Powerful Integrations
Higher Logic pairs seamlessly with your existing tech stack. Our applications integrate with over 40 industry-leading platforms.
Learn MOREOur
Solutions
Community
Build your community’s virtual destination. Bring everyone all together and engage with them through ongoing, meaningful interaction.
Learn MoreCommunications
Grow lasting relationships through targeted email communications, reaching your audience with the right message at the right time during their customer or member journey.
Find Out MORESee Our Engagement Platform in Action
Check out successful community and communications programs we’ve launched, from large, enterprise programs to small, nuanced communities.
Jama Software Reduced Their Support Tickets by 28%
Jama Software created a public online community for its customers and prospects to network and learn from each other – now called “the best resource for all things Jama.”
- 28% decrease in support ticket volume
- 73% of staff solve inquiries with help from community
- 700+ discussion posts and 14,000+ sessions per quarter
AAAE Used Communications to Increase Revenue and Retention
The American Association of Airport Executives has improved member outreach through new digital, automated processes, seeing key results in non-dues revenue and member renewals.
- $73K generated in registration fees
- 93% campaign renewal rate
ASAE’s Revenue-Generating Community is Their Member Town Hall
The American Society for Association Executives’ community is a top member benefit – and its benefits extend beyond just a place for members to interact.
- 5x member-generated revenue from users with just one community activity/month
Dynamic Communities Grows Revenue and SEO Presence
Dynamic Communities has seen 33% year-over-year attendance growth at its annual user group conference. Plus, open discussions have boosted organic site visits: 1,139% across all the user groups, without investment in SEO.
Zenoss Community Helps Create Customers for Life
Zenoss’ customer experience combines support, community, and outreach into one unified engagement platform. Zenoss has immediate access to the collective intelligence it needs to serve customers’ faster.
- 5-10% increase in webinar attendance
- 1400% increase in community membership
How Imperva Uses Community as a Catalyst for Customer Engagement
Imperva is a cyber security software and services company using Higher Logic Community. Their community webinar program is driving high-value customer engagement.
- In just six months, total login averages increased 40% and unique contact logins increased 25%
- 20+ live organic webinars with a total of 1100+ customers and partners attending
SNMMI Saw Immediate ROI From Communications
The Society of Nuclear Medicine and Molecular Imaging used Communications to win back lapsed members and help them navigate the cutting edge of their rapidly growing healthcare field.
- 4 automated campaigns
- 237 renewals
- Over $28K in revenue
Meet our Strategic Services team.