2026-10-14 14:01:45 From Kimmie Harrington to Everyone: hi!!! excited for this session! 2026-10-14 14:02:25 From McKenzie Withrow to Everyone: Houston, TX 2026-10-14 14:02:26 From Christie Krueger to Everyone: Hi all, from La Crosse, Wi 2026-10-14 14:02:29 From Camille Austin to Everyone: Edmonton, AB Canada 2026-10-14 14:02:30 From Donna Murphy to Everyone: Hello from Philly 2026-10-14 14:02:31 From Jill Hronek to Everyone: Chicago 2026-10-14 14:02:31 From Luke Vander Linden to Everyone: Arlington, VA 2026-10-14 14:02:32 From Laura Towers to Everyone: Maryland 2026-10-14 14:02:33 From Krithika Jeyaraman to Everyone: Ontario, Canada 2026-10-14 14:02:32 From Emily Fekete to Everyone: Baltimore, MD 2026-10-14 14:02:33 From Laura Jeffcoat Sosa to Everyone: Hi All! Joining from West Columbia, SC! 2026-10-14 14:02:33 From Laura Herring to Everyone: Hello from Phoenix, AZ! 2026-10-14 14:02:33 From Isaiah Carpizo to Everyone: Burke, VA 2026-10-14 14:02:34 From Allan Gordon to Everyone: Herndon, VA, USA 2026-10-14 14:02:35 From Darlene Romero to Everyone: Connecticut 2026-10-14 14:02:36 From Erica Urban to Everyone: Denver, CO 2026-10-14 14:02:36 From Karen Raudabaugh to Everyone: Museum Store Association - Atlanta GA 2026-10-14 14:02:36 From Anne Erickson to Everyone: Hi from Minneapolis! 2026-10-14 14:02:36 From Gary McCabe to Everyone: Long Island 2026-10-14 14:02:37 From Jason McClellan to Everyone: Austin TX 2026-10-14 14:02:38 From Carla Smith to Everyone: Hi everyone, Alexandria VA. 2026-10-14 14:02:38 From Liz Aragon to Everyone: Hi from Chicago 2026-10-14 14:02:38 From Lia Shore to Everyone: Hello from ATL 2026-10-14 14:02:38 From Melissa Taylor to Everyone: Melissa from Southern IL 2026-10-14 14:02:40 From Cass Freeland to Everyone: Hello from Columbus! 2026-10-14 14:02:39 From Kai Wright to Everyone: Maryland 2026-10-14 14:02:41 From Lauren Johnston to Everyone: Lincolnshire, IL 2026-10-14 14:02:42 From Bev Hendry to Everyone: York PA 2026-10-14 14:02:42 From Rochelle Robinson to Everyone: Hello. 2026-10-14 14:02:43 From Jeff Fisher (CAE) to Everyone: Hello, Jeff Fisher from Vancouver Canada 2026-10-14 14:02:43 From Sara Brams-Miller to Everyone: Hi from Philadelphia! 2026-10-14 14:02:44 From Aaron Naternicola to Everyone: West Virginia 2026-10-14 14:02:48 From Paige Dunford to Everyone: Paige from OFAH in Ontario, CA! 2026-10-14 14:02:50 From Mya Cochrane to Everyone: Ontario, Canada! 2026-10-14 14:02:54 From Wendy kramer to Everyone: NC 2026-10-14 14:02:56 From Holly Macera to Everyone: Hello from Albany NY! 2026-10-14 14:03:00 From Christine Vandelinder to Everyone: Hi from Calgary AB Canada 2026-10-14 14:03:00 From Georgina Donahue to Everyone: Anyone else representing Maine?! 2026-10-14 14:03:00 From Dawn Latham to Everyone: Greetings from Madison, WI! 2026-10-14 14:03:02 From Kristy Memphis to Everyone: Hello from Columbia, MD! 2026-10-14 14:03:06 From Penny Schnarrs to Everyone: Hi from Pittsburgh 2026-10-14 14:03:13 From Rebecca Tannujaya to Everyone: Replying to "Greetings from Madison, WI!": Go Brewers! 2026-10-14 14:03:16 From Dave Wenhold to Everyone: Hi from Key West 2026-10-14 14:03:27 From Rebecca Tannujaya to Everyone: Hello from Chantilly, VA! 😊 2026-10-14 14:03:45 From Theo Brown to Everyone: !HOLA! Theo here from the D🏛️/M🦀/V🪷 [DC/MD/VA for our non-natives]. 2026-10-14 14:04:14 From Elizabeth Elizabeth Engel to Everyone: DC checking in (where apparently last week’s gorgeous weather was “false fall” - hoping real fall shows up soon!) 2026-10-14 14:05:12 From Elizabeth Elizabeth Engel to Everyone: (This explains why Georgina knows literally everything there is to know about Community) 2026-10-14 14:05:15 From Rebecca Tannujaya to Everyone: Replying to "DC checking in (where apparently last week’s gorge...": I was really sad when I walked outside this morning and it wasn’t “crisp” 🥵 2026-10-14 14:05:35 From Elizabeth Elizabeth Engel to Everyone: Replying to "DC checking in (where apparently last week’s gorge...": If I have to put the AC back on, I will not be happy 2026-10-14 14:05:50 From Rebecca Tannujaya to Everyone: Replying to "DC checking in (where apparently last week’s gorge...": Same! 2026-10-14 14:06:08 From Marianne Fallis to Everyone: Ontario, Canada 2026-10-14 14:07:28 From Erin York to Everyone: For those in attendance quick informal poll-- who has already read the report vs. who's first contact point of this report is this webinar? 2026-10-14 14:08:00 From Elizabeth Elizabeth Engel to Everyone: Already read it 2026-10-14 14:08:06 From Rebecca Tannujaya to Everyone: Replying to "For those in attendance quick informal poll-- who ...": Already read it 2026-10-14 14:08:08 From Wendy kramer to Everyone: already read it 2026-10-14 14:08:13 From Sheryle Hazard to Everyone: Webinar is first 2026-10-14 14:08:20 From Nathaniel Holic to Everyone: Looked over it quickly, but didn't dive into it 2026-10-14 14:08:30 From McKenzie Withrow to Everyone: webinar is first 2026-10-14 14:09:50 From Sara Brams-Miller to Everyone: Webinar is first for me 2026-10-14 14:13:38 From Kelly Whelan to Everyone: Here is the link to the full Community Benchmark Report: https://www.higherlogic.com/g/2026-assoc-community-benchmark-report/ 2026-10-14 14:13:57 From Carlos Restrepo to Everyone: Replying to "For those in attendance quick informal poll-- who ...": read it 2026-10-14 14:14:34 From Liz Aragon to Everyone: Replying to "For those in attendance quick informal poll-- who ...": This webinar 2026-10-14 14:16:12 From Cass Freeland to Everyone: Use their member landing page 2026-10-14 14:16:18 From McKenzie Withrow to Everyone: encouraging contributions 2026-10-14 14:16:18 From Jill Hronek to Everyone: Getting members to respond to questions that others pose. 2026-10-14 14:16:19 From Carlos Restrepo to Everyone: Quality of engagement 2026-10-14 14:16:30 From Sara Brams-Miller to Everyone: Getting members to use and engage more regularly with our community 2026-10-14 14:16:32 From Christine Vandelinder to Everyone: engagement 2026-10-14 14:16:32 From Emily Cowan to Everyone: encouraging members to start new discussions 2026-10-14 14:16:33 From Darlene Romero to Everyone: Encouraging members to contribute. 2026-10-14 14:16:34 From Cass Freeland to Everyone: Visit and return 2026-10-14 14:16:35 From Taffie Lewis to Everyone: encouraging contribution 2026-10-14 14:16:36 From Penny Schnarrs to Everyone: is there an 'all of the above' option? lol 2026-10-14 14:16:38 From Wendy kramer to Everyone: move from just reading email to logging in 2026-10-14 14:16:38 From Melissa Taylor to Everyone: We need to organize our library so it's a more valuable tool for our members 2026-10-14 14:16:39 From Sheryle Hazard to Everyone: Contribution 2026-10-14 14:16:39 From Camaryn Chichester to Everyone: Encouraging members to contribute. 2026-10-14 14:16:39 From Carla Smith to Everyone: Encouraging members to contribute 2026-10-14 14:16:40 From Shelley King to Everyone: Getting members to visit or return 2026-10-14 14:16:42 From Jenny Bergeron to Everyone: We have a fantastic email digest open rate. I'd like to encourage users to log in and start discussions/respond. 2026-10-14 14:16:44 From Emily Fekete to Everyone: getting members to visit and contribute 2026-10-14 14:16:45 From Rebecca Bishophall to Everyone: Helping questions receive useful answers 2026-10-14 14:16:45 From Jason Beal to Everyone: Encouraging members 2026-10-14 14:16:47 From Christie Krueger to Everyone: Getting folks to engage 2026-10-14 14:16:50 From Aaron Naternicola to Everyone: Member renewal and engagement 2026-10-14 14:16:55 From Mya Cochrane to Everyone: encouraging engagement 2026-10-14 14:16:59 From Isaiah Carpizo to Everyone: Getting members to return 2026-10-14 14:17:03 From Laura Herring to Everyone: Getting members to engage and return 2026-10-14 14:17:03 From Nathaniel Holic to Everyone: Helping questions receive useful answers 2026-10-14 14:17:03 From Anne Erickson to Everyone: I"m new and about to launch a new community, so yes to all of it. 2026-10-14 14:17:03 From Lindsey Kihlström to Everyone: Making community management more manageable 2026-10-14 14:17:11 From Taffie Lewis to Everyone: finding the library from the phone view 2026-10-14 14:19:46 From Allan Gordon to Everyone: I think the evolution from simple metrics like login, open, and click rates to what is considered engagement --- professional content discussions, networking discussions, commiserating, sharing who went camping last week or where the new best coffees shop is, etc. --- is the bigger challenge. And how do you determine which is more useful/valuable? If my org's community feels misunderstood, perhaps simple networking on the platform might be a huge value. Where do you begin? 2026-10-14 14:20:10 From Penny Schnarrs to Everyone: we have monthly orientations where our champions help talk peer to peer 2026-10-14 14:20:17 From Jill Hronek to Everyone: We ask them to introduce themselves and we direct them to topical interest groups that fit them 2026-10-14 14:20:30 From Jenny Bergeron to Everyone: We have a couple of gamification things that can spur members to engage, if they are motivated with that. 2026-10-14 14:20:31 From Melissa Taylor to Everyone: We asked a few people to start seeding the community with questions to get it going, but now it has a life of its own. 2026-10-14 14:20:33 From Sara Brams-Miller to Everyone: We need to do better at getting our community members engaged off the bat, but we always have our community webinars to lean back on. Those are consistently engaged with 2026-10-14 14:20:44 From Sara Brams-Miller to Everyone: We needed time to type! 2026-10-14 14:20:47 From Shelley King to Everyone: We spotlight one or two members a month in our Newsletter 2026-10-14 14:20:49 From Wendy kramer to Everyone: auto reply thanking for first post 2026-10-14 14:20:50 From Allan Gordon to Everyone: You have to have a good communication plan to inform them of the community and how they can use/get value from it. 2026-10-14 14:20:54 From Penny Schnarrs to Everyone: we also have a year long automation campaign to each person who joins. 'fill out your profile' 'happy one month - do this' 'happy 6 month - did you do this?' 2026-10-14 14:21:01 From Carla Smith to Everyone: automation rules are always nice and seed questions along with champions who can help encourage participation 2026-10-14 14:21:12 From Aaron Naternicola to Everyone: Ensuring new members get a “win” or “success” within their first 30-60 days of membership 2026-10-14 14:21:30 From Liz Aragon to Everyone: Replying to "We have a couple of gamification things that can s...": This sounds awesome! Can you share what kind of gamification? 2026-10-14 14:23:09 From Cass Freeland to Everyone: That is a challenge for us 2026-10-14 14:27:14 From Darlene Romero to Everyone: We have asked Board members to help with unanswered posts. 2026-10-14 14:34:53 From Sara Brams-Miller to Everyone: I have our product team and partner teams checking in on our unanswered threads. 2026-10-14 14:37:18 From Jenny Bergeron to Everyone: Replying to "We have a couple of gamification things that can s...": They earn a badge after so many posts, and a ribbon is added with their profile completiong. 2026-10-14 14:38:51 From Liz Aragon to Everyone: Replying to "We have a couple of gamification things that can s...": Thank you for sharing Jenny! 2026-10-14 14:39:13 From Kelly Whelan to Everyone: Remember to add your Questions to the chat! We have time reserved for diving into your inquiries. 2026-10-14 14:43:48 From Melissa Taylor to Everyone: Those have been awesome additions!! 2026-10-14 14:45:03 From Wendy kramer to Everyone: We use the top of our Daily Digests to promote new resources, invite to log into their community, advertise our annual meeting...its really been helpful 2026-10-14 14:45:18 From Penny Schnarrs to Everyone: @wendy Kramer - how do you do that? 2026-10-14 14:45:24 From Penny Schnarrs to Everyone: love that idea! 2026-10-14 14:46:32 From Wendy kramer to Everyone: my community manager handles that but our marketing team 2026-10-14 14:47:01 From Taffie Lewis to Everyone: Any tips for how to get your staff more involved in supporting community 2026-10-14 14:47:24 From Melissa Taylor to Everyone: Replying to "We use the top of our Daily Digests to promote new...": I also would like to know how to do that. 2026-10-14 14:47:24 From Darlene Romero to Everyone: Anonymous Posts: Do You Allow Them in Your Community? We’re seeing a high volume of anonymous posts and have received feedback suggesting we should limit them. I’d love to hear how other communities handle this or recommendations. 2026-10-14 14:48:43 From Georgina Donahue to Everyone: Replying to "Any tips for how to get your staff more involved i...": Yes! I’ll speak to that in a moment. 2026-10-14 14:49:40 From Wendy kramer to Everyone: Replying to "We use the top of our Daily Digests to promote new...": My recommendation is to follow up with your HL rep and I'm sure they will be happy to explore this option with you. 2026-10-14 14:49:52 From Kelly Whelan to Everyone: Replying to "We use the top of our Daily Digests to promote new...": @Melissa Taylor we can follow up with instructions! 2026-10-14 14:53:31 From Taffie Lewis to Everyone: love it - thank you - WIFM for sure :) 2026-10-14 14:56:15 From Rochelle Robinson to Everyone: Thank you for the insight. 2026-10-14 14:56:34 From Taffie Lewis to Everyone: Great ideas! thank you so much 2026-10-14 14:58:33 From Deborah Patrick to Everyone: The advice being given today is AMAZING. So helpful. Thank you all so much! 2026-10-14 14:58:58 From Shelley King to Everyone: Very informative, Thanks so much! 2026-10-14 14:58:58 From Dave Wenhold to Everyone: To follow up on that question. Our Board wants to respond to negative attacks and the response is 50/50 as to if we should respond. Does it encourage back and forth on opinion vs reality? 2026-10-14 14:59:09 From Darlene Romero to Everyone: Thank you! 2026-10-14 14:59:55 From Dave Wenhold to Everyone: TY! 2026-10-14 14:59:58 From Carlos Restrepo to Everyone: Thank you everyone 2026-10-14 15:00:01 From Liz Aragon to Everyone: Thank you! 2026-10-14 15:00:04 From Jenny Bergeron to Everyone: Thank you! 2026-10-14 15:00:05 From Sheryle Hazard to Everyone: Great information - thank you. 2026-10-14 15:00:05 From Taffie Lewis to Everyone: so great - thank you all 2026-10-14 15:00:14 From Nathaniel Holic to Everyone: Thank you for diving into the report! 2026-10-14 15:00:34 From Kelly Whelan to Everyone: For those looking to dive deeper into the data from the 2026 Association Community Benchmark Report, you can download it here: https://www.higherlogic.com/g/2026-assoc-community-benchmark-report/ 2026-10-14 15:00:48 From Theo Brown to Everyone: Thank you H.L. and to the panelists for this engaging session! Go #vote2026 🗳️ www.whenweallvote.org Make it an impactful autumn!🍁 2026-10-14 15:01:01 From Mya Cochrane to Everyone: Thank you!