Community software that's backed by community experts
A great platform is only half the equation. That's why every Higher Logic customer is paired with a dedicated Customer Success Manager who understands community work from the inside. From onboarding through long-term engagement strategy, they're with you every step of the way.
Trusted by LEADING COMPANIES
Works Seamlessly with Salesforce
Bring community engagement into the Salesforce views your team already uses. Activity, contacts, and posts sync directly into your CRM, and a single click turns a community discussion into a case or a lead.
Salesforce Community Cloud vs. Higher Logic: SEE THE DIFFERENCE
Strategy
Focus
Product Type
Activities
Interaction Style
Engagement Strategy
Ease of Use
Community Management
Reporting
Business Model
Motivation
Community Cloud
Set it and forget it
CRM Add-on
Add-on to Salesforce
Case Deflection
Transactional
Developer Needed
Lone Ranger
Fixed
Software
Gamification
Holds your hand every step of the way
Communities that Scale
Community-first Platform
Support, Networking, Learning, Growth
Personal
Drag and Drop, Pre-built Themes
Expert Guidance & Services
Robust and Customizable
Strategic Partner
Belonging
Salesforce Community Cloud vs. Higher Logic
Your Community Deserves a Platform Built For It
See the Difference
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Salesforce is built to do a lot of things. Community isn't one of its core strengths — and when you're trying to build something that actually engages your customers, that gap shows. You end up leaning on developers, workarounds, and support tickets instead of focusing on what matters.
See the difference a purpose-built community platform can make.
Improve outcomes and build lasting relationships with your customers through:
Discussions and Q&A to collaborate and build connections with their peers.
Groups and categories to enable members to personalize their experiences based on their interests.
A knowledge base of help docs and best practices to help customers succeed.
Integrations that allow you to create a best-in-breed customer success ecosystem.
Hear From Customers Who Made The Switch
Top rated community platform
When you choose Higher Logic, you get a platform built exclusively for community — and the people to back it up.
From day one, a dedicated Community Strategist partners with you to lay the foundation for long-term success. After launch, they help drive strategy, engagement, and growth alongside you.
Higher Logic is community first - online community is all we do.