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In February 2018, Aberdeen surveyed firms regarding the key trends and best practices in customer experience management.

Key findings from this study show that customer communities: 

  • Boost customer satisfaction, retention, and loyalty 
  • Help minimize customer effort and lower support costs 
  • Provide an effective channel to gauge customer feedback and improve results 

Download this report to find out why firms with online customer communities enjoy greater financial success.

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The Business Value of Online Communities

Aberdeen Report:  Online Communities: How to Improve the Customer Experience & Boost Financial Success