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Knowledge Base 101

There has been an increasing demand for self-service options that improve customer experience and maximize customer support efficiencies.

One of the best methods of delivering top-notch customer self-service has proven to be the knowledge base.

Download our free eBook to understand the importance of knowledge documentation.

Knowledge Base 101

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What’s in the ebook?

Measuring the Success of a  Knowledge Base

Learn the best way to measure and showcase the success of your knowledge base.

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What is a Knowledge Base?

Find out exactly what a knowledge base is and how it can impact your organization.

The Functions of a Knowledge Base

Understand the functions you need for your knowledge base.

Creating a Successful Knowledge Base

Which features should your knowledge base incorporate to be successful?