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EBOOK

The Official Handbook of KPIs for Community 

Looking to launch a brand-new community or want to take your existing community to the next level?

Our Community Playbook packages the deep expertise of community managers and experts spanning business-to-consumer, business-to-business and enthusiast audiences.

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Underrepresenting the value of your community can prove detrimental to your community’s long-term success. You need to ensure that the KPIs you’re measuring showcase your community’s impact and prove its value.

This eBook is intended to help you, as a community professional, navigate the journey to building, setting and measuring effective KPIs that are right for your community and organization. We will cover several important topics, including: 

01 Why is it Important to Measure Value?

Learn how and why online community gamification can be used to improve overall organizational goals:

  1. Community gamification elements
  2. Organizational impacts

01 Why is it Important to Measure Value? 

Understand why it's so important to measure the value of your community. 

02 Creating the Right KPIs for your Community

Understand the three pillars of a successful gamification strategy:

  1. Affiliation
  2. Achievement
  3. Power

Determine which KPIs you should be setting and measuring for your community.

Find out how gamification can positively impact customer success trends:

  1. The Digitization of Customer Success
  2. Product-Led Growth
  3. The Rise of Customer Marketing

03 The Most Measurable Community KPIs

Get some inspiration from the most common community KPIs.

04 Collecting and Analyzing Your Community KPIs

Discover how best to implement a gamification strategy for your team:

  1. Aligning CS KPIs and Gamification goals
  2. Building strategy
  3. Real world examples

Learn which tools are the best to both collect and analvze your KPIs with.

05 Launching your Community 

Discover how best to implement a gamification strategy for your team:

  1. Aligning CS KPIs and Gamification goals
  2. Building strategy
  3. Real world examples

What you should be prepared for and expect when launching your community. 

06 Measuring Success 

Discover how best to implement a gamification strategy for your team:

  1. Aligning CS KPIs and Gamification goals
  2. Building strategy
  3. Real world examples

Measure the relevant KPIs for your community to prove your value. 

Download your free copy today! 

In order to maximize the value of your community, you need to understand what the right key performance indicators (KPIs) are, and how to measure them.

Our free eBook helps you both set and measure the right KPIs for your community, no matter your analytical expertise.

Grab your free copy today to ensure that your community is set up for long term success!