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Unlocking Better Customer Experience Through Engagement

How Communities Create Successful Customers

Online communities, in the form of discussion boards or online networking sites, have been around for 15+ years, but true customer communities today are much more than that:

They are modern, powerful solutions for complex organizational problems, purpose-built for engagement across the customer lifecycle.

In this eBook, learn four ways to use community to strengthen your business and improve CX:

  • Provide effective customer support 
  • Increase retention and revenue 
    • Streamline customer onboarding 
    • Improve product adoption and stickiness 
    • Find and acting on churn, early 
    • Identify account expansion opportunities
  • Scale customer success's impact 
  • Turn users into champions

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