Online Community Management Software

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“We are pleased to work with the incredible team at Higher Logic, as they are important partners in our continuing efforts to connect educators to their most valuable resource – each other.”

Kyle Schutt, Director of Online Community
Discovery Education

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Product Offerings

Some platforms connect businesses to people.
Others connect people to people.
We do both.

Online Communities

If you give people a place to connect and collaborate, they’ll stay with you.

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Our experts can customize a package of products and services just for you.

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We aim to create and share insights on the world of marketing automation and online communities. Check out our latest resources.

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Featured

The State of Community Management 2019 Report

The Community Roundtable and Higher Logic are pleased to present this 10th edition report, with findings on why communities generate high engagement rates, how they transform their organizations, and how community leadership needs to evolve.

Blog

Reduce Customer Support Costs the Community Way

Your customers are a wealth of knowledge about your product or service. They ask your support team questions that other customers may have already asked and gotten answers to. So why not create a space where they can search for answers and share knowledge, instead of sending them straight to a support ticket queue?

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Webinar

Your Customer Community Strategy Could Be Doing More

Every name you hear used for an online community (knowledge base, forum, group, support portal, user group, private network, message board) suggests something different about a community’s purpose. But none of these really addresses the end-to-end customer lifecycle. So what should a true customer community strategy include?


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Ebook

Transform Your Customer Marketing

Recent findings show that an online community platform helps firms improve return on marketing investment by 33 percent. Leading brands use communities to build meaningful relationships with customers that translates into greater brand loyalty and upsell opportunities.

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