Higher Logic’s Accessibility Statement

Accessibility is a core consideration in how Higher Logic and Higher Logic Vanilla design and build our products, including usability considerations for people with disabilities. We continuously work to enhance accessibility across our core software, including standard templates and components, and are committed to advancing our WCAG 2.2 Level AA conformance as we build and improve our products.

To support these efforts, we partner with Level Access, an independent accessibility consulting firm, to evaluate our platform and provide recommendations that guide our ongoing improvements. Accessibility is an ongoing focus for our team, and we regularly prioritize enhancements based on these assessments.

However, our products are designed to be flexible and highly configurable, enabling customers to tailor them for their members. Customers control their own configurations, themes, content, and integrated assets (such as PDFs, images, and third-party widgets). As a result, the overall accessibility of any particular customer site depends on how the product is implemented and managed. To support your efforts to provide your members with an accessible experience, we provide documentation and best practices for key features and common use cases to support accessible configurations and compliance efforts.

If you encounter an accessibility issue, we encourage you to contact us at support@higherlogic.com or support@vanillaforums.com with details about the specific page or feature. We take accessibility feedback seriously and will work to address confirmed issues and improve the experience.