Engage at every touchpoint
Building communities that last
People are behind community
Connecting people is at the heart of every community – make it easy to connect often and your members will be rewarded.
Build a destination
Be a beacon, an inviting welcome to your members – they will need that reason to find you.
Create the value exchange
Members will participate in a vibrant community – a place where value is created and shared.
SEE OUR CUSTOMERS IN ACTION
Check out successful communities and communications programs we’ve launched, from small – intimate communities to large, enterprise programs.
ASAE’s Revenue-Generating Community is Their Member Town Hall
The American Society for Association Executives’ community is a top member benefit – and its benefits extend beyond just a place for members to interact.
- 5x member-generated revenue from users with just one community activity/month
Dynamic Communities Grows Revenue and SEO Presence
Dynamic Communities has seen 33% year-over-year attendance growth at its annual user group conference. Plus, open discussions have boosted organic site visits: 1,139% across all the user groups, without investment in SEO.
EdTA’s Community Creates a Better Member Experience
The Educational Theatre Association’s community is open to its members and anyone who wants to join or visit. Doing this has not only created a buzzing, invaluable environment for educators, but boosted their organic search...
MTI Harnessed Online Community to Digitally Transform
Before the Metal Treating Institute adopted an online community, it was short on staff, it didn’t have an AMS, and its revenue was decreasing. But they turned the corner.
- 50% decrease in transactional requests
- 2.6K% revenue growth in 13 years
- 97% member retention rate
Jama Software Reduced Their Support Tickets by 28%
Jama Software created a public online community for its customers and prospects to network and learn from each other – now called “the best resource for all things Jama.”
- 28% decrease in support ticket volume
- 73% of staff solve inquiries with help from community
- 700+ discussion posts and 14,000+ sessions per quarter
Communities accelerate your growth
Communities can impact the customer at every lifecycle phase – it becomes an extension of your team. This leads to more honest and consistent relationships with your customers and members.
Increase Loyalty and Satisfaction
When customers feel connected to a brand and its community, they are more likely to become loyal advocates for the brand. This can be especially valuable in today’s digital era where word-of-mouth recommendations from
loyal customers can be a powerful marketing tool.
Unlock the knowledge of the community to identify revenue opportunities that drive impact. Whether its feedback on a current product or unlocking a new product, your customers become an input to the future.
Advocates help to amplify the market and by extension your product. Building a space for your most loyal customers to share their honest experiences can foster more credibility then if you tried to say it yourself.
Grow at Scale
During times of growth and uncertainty, teams are always asked to do more with less. Building your community into the fabric of your experience helps to supplement your teams.
The Complete Guide to Online Community
From planning and launch to moderation and engagement, get a crash course in why your organization needs a branded online community and how to make yours thrive.