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B2C Communities

Use the power of community to better engage your customers and grow your brand.

Increase Customer Engagement

Drive engagement by sharing helpful resources, generating discussions, and gamifying the experience with leaderboards, badges, and polls.

Create a Centralized Space

Unite your communities under one roof, making it easier to manage your brand and create a cohesive experience.

Improve Customer Support

Reduce ticket volumes and improve the support experience by having searchable answers and content in your community.

Customize Your Community

Align your community with your branding, and create an online community layout unique to you, without writing a line of code.

Key Features to Generate Conversations and Connections

  • Gamification

    Gamification

    Encourage participation with polls and leaderboards to make it easier to reward customers and create an engaging experience.

  • Ideation

    Ideation

    Allow members to vote for their favorite product ideas, see which ones are the most popular, and then discuss the top ideas with your team.

  • Customization

    Customization

    Add your colors, fonts, and logos in a few simple clicks to create a branded experience that makes your members feel at home.

How Quicken Increased NPS by 10%

When Quicken spun out from Intuit, they used the transition as an opportunity to rebuild their community from the ground up, giving customers a better experience and their team more control.

Results:

View Case Study

Trending Resources for B2C Community Strategy

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Community Content Calendar Template

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Understanding AI Assistants, AI Chatbots, and AI Agents

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B2C FAQs

By providing your customers with an online community platform, they’ll gain immediate access to product guides, help/support and customer service tools 24/7. Customers have come to expect they’ll be able to self-serve and often enjoy helping other customers with questions and product support in forums. By providing an easy-to-use online platform for your customers to interact with you and other customers, you’ll be able to build brand loyalty and product advocacy.

Yes! Higher Logic Vanilla helps B2C companies improve customer retention. Online communities are proven resources for encouraging customer engagement, thereby increasing loyalty with you. Learn more about how Higher Logic Vanilla improves customer retention.

By providing an online community, B2C companies can easily adapt to the specific and varied requirements of their customers. As products and services change and businesses evolve, an online community with Higher Logic Vanilla becomes the perfect solution for gathering product feedback, supporting customer service needs and resolving customer issues.

Let Higher Logic help you and your customers succeed.

Learn more about our features and why you should choose us.