B2C Communities
Use the power of community to better engage your customers and grow your brand.
Increase Customer Engagement
Drive engagement by sharing helpful resources, generating discussions, and gamifying the experience with leaderboards, badges, and polls.
Create a Centralized Space
Unite your communities under one roof, making it easier to manage your brand and create a cohesive experience.
Improve Customer Support
Reduce ticket volumes and improve the support experience by having searchable answers and content in your community.
Customize Your Community
Align your community with your branding, and create an online community layout unique to you, without writing a line of code.
Key Features to Generate Conversations and Connections
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Gamification
Gamification
Encourage participation with polls and leaderboards to make it easier to reward customers and create an engaging experience.
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Ideation
Ideation
Allow members to vote for their favorite product ideas, see which ones are the most popular, and then discuss the top ideas with your team.
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Customization
Customization
Add your colors, fonts, and logos in a few simple clicks to create a branded experience that makes your members feel at home.
How Quicken Increased NPS by 10%
When Quicken spun out from Intuit, they used the transition as an opportunity to rebuild their community from the ground up, giving customers a better experience and their team more control.
Results:
- 80-90% Helpful rating for search (up from 30-40%)
- Increased engagement with gamification and automated ranking features
- 10% increase in NPS as a result of a better community experience
Trending Resources for B2C Community Strategy
Community Content Calendar Template
This easy-to-use template will help you create a solid calendar of interesting events, discussions, and other content – all mapping...
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Understanding AI Assistants, AI Chatbots, and AI Agents
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Read MoreB2C FAQs
By providing your customers with an online community platform, they’ll gain immediate access to product guides, help/support and customer service tools 24/7. Customers have come to expect they’ll be able to self-serve and often enjoy helping other customers with questions and product support in forums. By providing an easy-to-use online platform for your customers to interact with you and other customers, you’ll be able to build brand loyalty and product advocacy.
Yes! Higher Logic Vanilla helps B2C companies improve customer retention. Online communities are proven resources for encouraging customer engagement, thereby increasing loyalty with you. Learn more about how Higher Logic Vanilla improves customer retention.
By providing an online community, B2C companies can easily adapt to the specific and varied requirements of their customers. As products and services change and businesses evolve, an online community with Higher Logic Vanilla becomes the perfect solution for gathering product feedback, supporting customer service needs and resolving customer issues.
Let Higher Logic help you and your customers succeed.
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