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Have you ever considered what your Australian customers expect from their experience with your business, and how you are facilitating these expectations? Does your CX align with modern-day expectations and are you working towards facilitating it in a conducive manner?
As part of our research for 2021, we have surveyed over
600 consumers to understand customer experience
expectations and how these consumers perceive
community as a solution to these.
In this eBook you'll learn:
- Why focussing on your customer experience expectations can guarantee a return on investment
- What the 5 most important Australian customer experience expectations are
