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Think back to the days before COVID-19 when we could attend concerts. Concerts built experiences that fans could collectively enjoy, discuss, and bond over – both during and long after the concert ended. Concerts gave fans a sense of belonging and togetherness with the artist a well as with the rest of the fan base.
The same is true for your business. To really build the ultimate experience, you need a concert approach rather than a private show. This might sound impossible, with canceled annual user conferences, remote work becoming more mainstream, and social distancing still in place. But it’s not impossible! It just requires a shift in how you connect with your customers and how you enable them to connect with each other. 

In this eBook, you'll learn:

  • How branded online communities create a many-to-many experience
  • What benefits a many-to-many approach provides your business 
  • How to create and manage a successful online community

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Learn how this simple shift can improve your CX.

eBook:  The Many-to-Many Approach: How Connecting Your Customers Online Makes All the Difference