Community Essentials for Customers

Faster time to value for you and your customers through automation and built-in best practices.

Fast Start

Achieve Your Vision

Community Essentials comes with best practices, including built-in site configuration and automation. Get started quickly and spend less time manually setting up and supporting your community.   


Boost Engagement

Focus your energy on the people in your community, not on a lengthy implementation process. From the look and feel to the welcome campaigns and community structure, Essentials leads to faster time-to-value and a successful community. 

Team Players

Learn as You Grow

We interact with you in multiple ways, from email support to your own community in the Higher Logic Users Group, where people like you engage with each other and the product experts at Higher Logic.  

Community Essentials at a Glance

Topic-based Community with Q&A

A topic community helps users find information based on their interests and get their questions answered quickly.


Bring new ideas to life and help connect customer needs to the product development process. 

Library & Blogs

  • Store key information for your community so users can fully adopt the solution they have, but also discover new offerings. 
  • Keep customers connected with release information through our core blogging features while supporting product announcements. 

Predefined Automation Rules & Gamification

Built-in automation rules organically encourage engagement throughout the customer lifecycle. 

Community Branding

  • Make your community look like you with your colors and logo. We deliver a site design that matches your needs and brand, with a structure built with best practices in mind. 
  • Keep your site up to date as priorities shift with simple and intuitive editing features. 

Authentication & Integration

Your customer data lives in many different places, so we support the ability to manage your contacts within Higher Logic, via a spreadsheet, or integrate with Salesforce. O-Auth SSO login is also available for authentication. 

Consistently Top-Rated by Our Customers

We're a Leader in Online Community Platforms

Built for those who are new to community – or aren’t sure where to start.

Just getting started? No sweat. From the look and feel to the welcome campaigns and community structure, Community Essentials for Customers leads to faster time-to-value and a successful community. We’re your partner every step of the way.

See Pricing

“Prior to using the Higher Logic community, our support services used traditional account management phone calls, emails and support ticket.  An online community allows us to reduce the burden on our support staff and enable users to get the information they need when they need it — in a much more engaging and friendly way than a support ticket.”

Matt Bruffey Director of Support, Protech Associates, Inc.
For Associations

Community Essentials, Plus, and Enterprise for Members is coming soon!

Be the first to know when it’s ready!