13+ years of experience supporting over 350,000 online communities. Top rated by our customers on G2, Capterra, and TrustRadius. We’re here to help you succeed.
See how Community Essentials can work for you.
Community Essentials comes with best practices, including built-in site configuration and automation. Get started quickly and spend less time manually setting up and supporting your community.
Focus your energy on the people in your community, not on a lengthy implementation process. From the look and feel to the welcome campaigns and community structure, Essentials leads to faster time-to-value and a successful community.
We interact with you in multiple ways, from email support to your own community in the Higher Logic Users Group, where people like you engage with each other and the product experts at Higher Logic.
A topic community helps users find information based on their interests and get their questions answered quickly.
Bring new ideas to life and help connect customer needs to the product development process.
Built-in automation rules organically encourage engagement throughout the customer lifecycle.
Your customer data lives in many different places, so we support the ability to manage your contacts within Higher Logic, via a spreadsheet, or integrate with Salesforce. O-Auth SSO login is also available for authentication.
Just getting started? No sweat. From the look and feel to the welcome campaigns and community structure, Community Essentials for Customers leads to faster time-to-value and a successful community. We’re your partner every step of the way.See Pricing
“Prior to using the Higher Logic community, our support services used traditional account management phone calls, emails and support ticket. An online community allows us to reduce the burden on our support staff and enable users to get the information they need when they need it — in a much more engaging and friendly way than a support ticket.”
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