Drive Business Value With Customer Community Software

Self-Service and Collaborative Support

Take the pressure of your customer support team by creating an online community that has everything your customers need to succeed: help documentation, product experts, crowdsourced answers, and more.

• Federated search: Pull content from external platforms and make it searchable in one place.
• Q&A and discussions: Enable users to crowdsource support to get answers more quickly.
• Networking and virtual events: Facilitate peer-to-peer connections and online collaboration.

Content, Design, and Moderation Tools

Build a customer community that’s an extension of your brand. Our simple layout editing tools allow you to create a community that is unique to you—without writing a line of code.

• Drag-and-drop layout editor: Change the look and feel of pages with no design experience required.
• Widget library: Choose from a host of options for banners, buttons, and more to build your pages.
• Mobile and accessibility friendly designs: Provide an inclusive and accessible user experience.

User Engagement

Engage customers in your online community and increase activity with exciting interactive features.

• Gamification: Encourage and recognize participation with badges, points, and leaderboards.
• Polling: Enable a more dynamic discussion experience with user polls.
• Product feedback process: Test product ideas and incorporate customer voices into your roadmap.

Automation and AI

Streamline engagement, support, and moderation with Higher Logic Vanilla’s automation and AI tools—built to help community teams scale impact without scaling effort.

• Automation rules: Trigger workflows based on user behavior, post activity, or time-based events to keep things moving behind the scenes.
• AI-suggested answers: Instantly surface relevant replies from past discussions to help users get answers faster.
• Sentiment analysis: Monitor member tone and community health at a glance, with AI-generated insights on posts, trends, and keywords.

Community Analytics

Our customer community software helps you capture and visualize data to better understand users, measure the impact of your strategy, and make more informed decisions.

• Pre-built reports: Get visibility into how users engage to improve your community.
• Custom reports:  Dig deeper into your data to answer more specific questions.
• Easy data downloads: Export community data to use for marketing campaigns or further analysis.

Admin and Security

Manage members, roles, and permissions from one central platform. Set guardrails once, apply them everywhere, and reduce manual admin work so you can focus on growing a community that runs smoothly at scale.

• Admin dashboard: Monitor user activity and statistics from a user-friendly dashboard.
• Profiles: Manage profiles with role-based permissions, ranked statuses, and individual privacy settings.
• AI Bot Shield: Protect your customer community from bots with smart detection and blocking.

Seamless Integrations

Make your online community a central hub for customer engagement by integrating your existing systems with Higher Logic Vanilla. Connect solutions directly or by using Zapier or Salesforce.