AUTOMATION RULES

Automate the daily grind of community management. 

Take repetitive tasks off your plate and keep your community welcoming, organized, and active without the manual effort. From onboarding new members to flagging high-priority posts, you can automate actions based on user behavior, content activity, and more. 

Here’s a sample of what you can automate: 

• Keep content fresh by archiving old posts with no recent activity  
• Spotlight high-performing posts based on engagement 
• Detect unanswered questions and notify moderators or subject matter experts, or even escalate to a third-party support tool 
• Flag top-voted ideas for product review 
• Surface posts with negative sentiment in key categories like support or feedback 
• Send automated welcome messages, first-post nudges, and follow-up reminders 
• Assign badges and ranks when members hit key milestones 

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AI-SUGGESTED ANSWERS

Answer common questions instantly. 

When someone posts a question, the AI assistant scans your community’s existing content and suggests relevant answers on the spot, so users don’t have to wait for a reply to get the help they need. 

If the suggestion hits the mark, users can accept it as the answer, making it visible to others who visit the thread. Each answer links back to the original source for full context. 

It’s built to support, not replace, human interaction by handling repeat questions, freeing up community managers and members to focus on the ones that actually need a human. 

SENTIMENT ANALYSIS

Keep a real-time pulse on community health and dynamics.

Understand how your community feels without reading every post. Sentiment analysis helps you monitor tone, track trends, and spot shifts in mood across your community. 

• Post-level sentiment: AI analyzes posts and comments to assign sentiment scores to both the content and the user who created it. Get a clearer picture of how members feel across discussions, categories, and individual threads. 
• Site-wide sentiment: View the overall tone of your community. Track sentiment trends over time, spot emerging issues, and identify your top advocates and detractors. 
• Keyword sentiment: Zoom in on specific topics. Track sentiment around individual keywords, like product names or support issues, to see how members are reacting in real time.