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Why Higher Logic Vanilla?

With uncertainty among online community vendors like Khoros, it’s critical to have a partner fully dedicated to your community’s success. At Higher Logic Vanilla, community isn’t just part of what we do – it’s all we do. Here’s why leading brands choose us as their trusted community partner.

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Community-Focused by Design

At Higher Logic Vanilla, community is our core business. Not an add-on, module, or afterthought. When facing platform uncertainty, you need a dedicated partner focused entirely on your community’s success.

  • 15+ Years of Proven Commitment: Over 3,000 customers have confidently transitioned from platforms like Khoros, relying daily on Higher Logic.
  • Direct Platform Investment: Every dollar and every release directly enhance our community platform, unlike providers where community is a small part of a larger product offering.
  • Customer-Driven Innovation: Our public roadmap, beta testing programs, and direct feedback loops ensure your community evolves exactly how you need it to.
  • Powerful APIs & Flexible Customization: Developers can code fully custom components directly in Vanilla, then pass them to community admins to configure and reuse without touching code

Khoros vs. Higher Logic:  See the Difference

Learn more about our Fresh Start Migration Program

Enterprise Flexibility, Simplified 

 Enterprise-grade shouldn’t mean enterprise complexity.  

  • No Developer Needed: Low-code tools give your team easy control over branding, layouts, and permissions. 
  • Powerful APIs & Customization: For deeper custom needs, developers have access to our powerful APIs. 
  • Built-in Personalization: Deliver targeted experiences based on roles, location, or user segments. 
  • Accessibility, SEO, AI Optimization, Mobile: Always standard, never an afterthought. 

Real Experts, Real Support

We don’t just support software. We support your strategy. Higher Logic Vanilla customers are backed by a full team of online community experts.

  • Community Practitioners, Not Just CSMs: Our Success Managers are former community managers.
  • Proactive Guidance: You’ll get strategic input during onboarding, long-term dedicated support, and access to strategy sessions.
  • Continuous Education: Join our community management academy, strategy workshops, and live office hours.

Migration Without the Risk 

We’ve successfully migrated hundreds of communities, including highly complex, enterprise environments, and migrations from platforms like Khoros and Gainsight Communities. Our collaborative migration process holds your hand each step of the way.  

  • Fully Managed Migration: You’re supported each step of the way with clear accountability at every stage. 
  • Proven Playbooks: We’ve successfully migrated hundreds of communities, including highly complex, enterprise environments. 

We were down for less than a day. With other providers we would have expected to go dark for anywhere from 3 to 5 days but with Vanilla they migrated us so quickly. We had nothing to worry about.

Esther Heide
Program Manager Community and Social Media Support, TeamViewer

Security You Can Trust

With Higher Logic Vanilla, you get enterprise-level security without compromise. 

  • Certified and Compliant: ISO 27001, SOC 2 Type 2, GDPR, CCPA compliant. 
  • Robust Encryption & Access Controls: Protect your data both at rest and in transit. 

Frequently Asked Questions (FAQ)

Higher Logic Vanilla is purpose-built for community. It’s not an add-on or a repurposed support tool. Unlike platforms like Khoros or Gainsight, our singular focus on community means every release, support resource, and strategic initiative is designed to help you build and grow a high-impact community.

No! Higher Logic Vanilla is built for flexibility. Whether you’re a growing SaaS company or a global brand, our platform scales with your needs, including both no-code tools for community managers and powerful APIs for developers.

Very easy. We offer fully managed migrations, backed by a team that has migrated hundreds of communities, including complex, enterprise-grade implementations. We use tested playbooks to make your transition smooth and low-risk.

Not at all. Our intuitive admin interface, low-code tools, and Layout Editor give your non-technical team full control. For more advanced needs, our Widget Builder is ready.

You’re supported by real community strategists, not just software reps. Your dedicated Success Manager is a former community manager, and you’ll have access to our community academy, strategic workshops, and a tech support team that responds in under 6 hours on average.

Absolutely. Higher Logic Vanilla integrates seamlessly with top platforms like Zendesk, ChurnZero, Salesforce, Slack, and more, helping you unify support, success, and marketing workflows across your ecosystem.

Yes. Higher Logic Vanilla includes AI-powered search, content recommendations, moderation, and insights, all designed to enhance member experiences and reduce manual effort.

With Higher Logic Vanilla, you get enterprise-level security without compromise. This includes ISO 27001, SOC 2 Type 2, GDPR, and CCPA compliance and Robust Encryption & Access Controls that protect your data both at rest and in transit. 

Your Community Deserves Clarity and Confidence

In a rapidly changing community software landscape, your platform shouldn’t be a source of uncertainty. Higher Logic Vanilla provides stability, strategic innovation, and a support model that’s built specifically for companies serious about online community. 

Ready to explore how Higher Logic Vanilla can elevate your community strategy? 

G2 Flags Spring 2025