Customer Success

Connect with your customers in one digital home, a destination filled with the resources, relationships, and support that will keep them coming back.



Build your community’s virtual destination. Bring everyone all together and engage with them through ongoing, meaningful interaction.

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Grow lasting relationships with targeted email communications, reaching your audience with the right message at the right time during their customer or member journey.

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“When customers can get valuable answers with self-service, that’s a huge win for them and for us.”

Renee Schaefer Director, Information Experience, Code42

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case study

Zenoss Community Helps Create Customers for Life

Zenoss’ customer experience combines support, community, and outreach into one unified engagement platform. Zenoss has immediate access to the collective intelligence it needs to serve customers’ faster.

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Why Higher Logic?

Michael Torok Director of Knowledge and Community Management, Delphix

“Communities are a given – and if you don’t have one, there’s probably a problem. You’re not listening. Because that’s what communities are for. At least at the corporate level, for me, it’s listening at scale. We can send out NPS surveys and transactional NPS and real NPS. But I think community shows the customer’s voice a lot more.”

Michael Torok Director of Knowledge and Community Management, Delphix