Thrive Platform Platinum Menu
On-boarding/Launching
Community Launch Package
Higher Logic will build out and execute:
- Community Structures
- Community Governance, to include:
- Staffing Plan
- Watch Words
- Moderation Settings
- Mobile App Setup
- Best Practice Automation Rule Set-up
- Build-out/execute Early Adopters
- Build-out/execute Seed Program
- Create initial Content Calendar
- Tech Worksheet Consult (exception is PUSH integration)
- Walk through the tech worksheet with customer as they set up integration
- Best Pactice guidance of what data to include in integration and how it’s surfaced
- Community Staff Education Session
- Build out 3-6-9 Month Community Plan for Community Staff
Higher Logic Thrive Re-Launch Package
Higher Logic will build out and execute:
- Project Plan outlining each phase of the re-launch
- Building out /copy content to the microsite
- Create a dedicated community page that highlights the community changes
- Create Automation Rule campaign to promote the re-launch
- Create Automation Rule campaign with post launch information
- Create post launch survey to gather feedback
- Sharing general best practices for re-launch
- Recorded trainings to help onboard community managers
- Recorded Member training to provide overview of new functionality
- Build out plan, along with customer, to launch new modules if required
Marketing Automation Launch Package
Higher Logic will build out and execute:
Initial Setup/Configuration
- Users & permissions
- Email Authentication
- Message Categories
Contact Upload/Integration setup
- IZ – OC Integration Set-up
- Community target groups
Standard Templates
- Ready to Use Branded Templates
Marketing Automation
- Ready-to-use community campaigns
- Marketing Staff Education Session
Expansion
Microsite Launch Package
Higher Logic will build out and execute:
- Staff education session
- Set up of up to 20 microsites including:
- New community created and associated to microsite
- Basic homepage design (templated)
- Quick Links customization (if widget required)
- Set-up Nesting of communities (if required)
- Advertising per site set up (if required)
- Community Admin training documentation or training session
Volunteer Launch Package
Higher Logic will build out and execute:
- Member video for how to complete Volunteer Profile and begin volunteering
- Provide an updated option for the “Welcome to Volunteering” page
- Build out initial volunteer opportunities alongside customer
- Build automation rule touchpoints and emails alongside customer
- Help create Volunteer application forms
- Build out 3-6-9 month Volunteer Strategy
- Community Staff Training Session on the Volunteer Module
Mentoring Launch Package
Higher Logic will build out and execute:
- Member video on how to enroll to be used on enrollment page
- Member video on how to search for a mentor/mentee and how to accept requests
- Module Launch day support
- Could include updating page view permissions
- Could be done in 2 parts
- Soft launch: Launch the mentor enrollment page only
- Full launch: Launch the entire module
- Provide an updated option for the mentoring homepage
- Build automation rule touchpoints and emails alongside customer
- Create Mentoring specific communities
- Build out 3-6-9 month Mentoring Strategy
- Community Staff Training Session on the Mentoring Module
Engagement
Community Health Audit and Roadmap
Higher Logic will build out and execute:
- Key community metrics pulled on a quarterly basis.
- Total log-ins, unique log-ins, discussion posts, unique discussion contributors, resource views, digest open rates.
- View findings compared to Higher Logic benchmarks
- Your Higher Logic Advisor will suggest tactics based on findings
- Roadmap developed based on community and organization goals
- Roadmaps will look at 6 months at a time and reviewed quarterly to make any necessary adjustments, based on community health
Community Engagement Package
Higher Logic will build out and execute:
- Create a content calendar to organize different types of content (blogs, posts, resources, AMAs, Tip Tuesdays) that align with the goals of the community.
- Calendar divided into 3, 6, 9 months at a time.
- Calendar will be adjusted as needed with organic engagement and events
- Community reporting (threads, library, search terms) monitored to see what types of content are most engaging.
- Seed Content Outreach
- Up to 2x per year as needed
- Recruit a subset of community members to provide seed content.
- Send automation rule email with the ask and expectations.
- Organize posts and establish posting schedule in main content calendar.
- Automation rule emails: management, design and execution.
Moderation Package
Higher Logic will manage your community moderation:
- 2x per day, start and end of business day
- Manage and update watch words
- Respond to members/users that have a post moderated