Integrating a Community-Driven Approach through Targeted Engagement and User-Generated Content
Creating a loyal customer base requires a profound understanding of your customers’ needs, beyond the…
Blog Topic: B2B
How to Use Your Online Community to Fuel Customer Advocacy
Customers trust other customers. Let’s discuss how an online community can help turn customers into…
5 Key Considerations for Selecting a Customer Community Platform
With so many community platforms out there, and some less familiar with what capabilities are…
The Importance of Creating an Online Customer Portal with a Sense of Community
89% of U.S. consumers expect organizations to have an online self-service support portal. What are…
Three Key Warnings When Buying Community Software
I have been in the community platform space since 2013 and in that time, I…
The Top Books for Community Managers in 2023
In the name of a fresh start this year, Carrie Melissa Jones highlights seven of…
The Best of Higher Logic Vanilla 2022
With 2023 around the corner, and tons of epic content and thought leaders on our…
The Odds Are in Your Favor with a Purpose-Built Community
As we head to Vegas for TSIA World: ENVISION, the only gambling will be done…
Why You Shouldn’t Fear the Negative Customer Feedback in Your Community
After years of building communities, some topics never seem to lose their edge. One of…
How To Write Guidelines for Your Online Community Forum
She told me about when her community, 50,000 members strong at the time, had no…