How to Benchmark Your Online Community Against Itself
It’s natural to want to compare your community’s performance to others in the industry. Many…
Blog Topic: B2C
How to Start an Online Community for Your User Group
Online communities for user groups are a great way to keep users engaged all year…
4 Ways Community Helps Reduce Churn Rate
A top priority for any company that wants to be successful, is having a strategy…
How to Build a Super Fan Program for Your Community
Super fans are a rare breed. Theyre the kind of people who tick all the…
Should You Measure NPS in a Support Community?
Net Promoter Score (NPS) is a widely used metric for gauging customer satisfaction and loyalty….
Thinking About a Customer Hub? Here’s Why an Online Community Should Be the Core
We’ve all heard it: how a business succeeds or fails depends on how customers feel…
The Community Management KPIs that Truly Matter
The key to success in any endeavor is measurement. I mean that quite literally. Without…
What are the Indicators of a Successful Online Community?
While large, engaged, and even rapidly growing communities can look (and even be) successful, none…
Online Community KPIs: The Basics
How long can you run a brand community without clear organizational goals? A few years?…
The Perfect Online Community KPI
What is the most important metric I can use to gauge my communitys success? People…