Product Community vs. Support Community: Which Is Better?
Is a product community or a support community the right approach for you? It can…
Blog Topic: B2C
5 KPIs For Your Knowledge Base
All platforms, strategies and processes in your organization need to be measured in order to…
Making the Case for a Customer Community: Why Data Alone Won’t Win Over Your Executives—and What to Focus On Instead
When building a business case for an online community, many people assume that data is…
How Tools Like ChatGPT Are Being Evaluated for Customer Success
Its Good. Scary Good. What Generative AI Is Does ChatGPT (and its rising number of…
Discover What’s New with Higher Logic Vanilla: Q1 2024
Welcome to the latest installment of Higher Logic Vanillas feature roundup your go-to source…
Community Strategies for Customer Success Leaders in B2B SaaS
Customer success continues to change and evolve, but one thing remains the same: Customers are…
How to Get Executive Buy-In for Community-Based Customer Success
When you approach your executive suite to secure buy-in for a customer community strategy and…
What Is Product Ideation? Definition, Process, and Best Practices
Ideation is defined as the process involved in generating ideas, including gathering information on ideas…
How to Calculate the Value of Online Communities: A ROI Deep Dive for Executives
Explaining the value of online communities to executive management is not easy. While the C-Suite…
Stop Wasting Time on Repeat Support Tickets: Boost Efficiency with Online Community Ticket Deflection
Customers are the backbone of your business; you need customers a lot more than they…