Create a Frictionless Self-Service Support Experience with Higher Logic Vanilla’s Zendesk Integration
Customers expect nothing short of a seamless support experience, no matter how they reach out….
Blog Topic: Community Strategy
What Makes an Association Online Community Successful Over Time?
By Kelly Whelan
The Three Essential Elements to Engage Your Brands Top Advocates
Your brands top advocates provide outsized value to your organization. They often refer new customers,…
When To Hire a Community Manager and Questions You Need to Consider
If youre reading this article, you know that building a community takes time, effort, and…
Ideas for Engaging Community Content
By Kelly Whelan
Explore strategies you can use to create engaging community discussions, including AMAs, Tip Tuesday, Seed…
5 Ideas for Naturally Incorporating Sponsors Into Your Community
By Kelly Whelan
Making the Case for a Customer Community: Why Data Alone Won’t Win Over Your Executives—and What to Focus On Instead
When building a business case for an online community, many people assume that data is…
Discover What’s New with Higher Logic Vanilla: Q1 2024
Welcome to the latest installment of Higher Logic Vanillas feature roundup your go-to source…
Community Strategies for Customer Success Leaders in B2B SaaS
Customer success continues to change and evolve, but one thing remains the same: Customers are…
What Is Product Ideation? Definition, Process, and Best Practices
Ideation is defined as the process involved in generating ideas, including gathering information on ideas…