What Is a Customer Community? Examples & How to Build One
By Ian Pfister
Blog Topic: Customer Success
When Customers Become the Teachers: How Bluebeam Scaled Education by Tapping Into Community Knowledge
By Ian Pfister
Creating a flexible product is great, but when every customer uses it differently, it becomes…
How to Get More Out of Your Customer Events with Community
By Ian Pfister
When every resource counts and customers expect nothing but the best, customer success teams find…
Thinking About a Customer Hub? Here’s Why an Online Community Should Be the Core
By Ian Pfister
We’ve all heard it: how a business succeeds or fails depends on how customers feel…
Connecting Community Content to Customer Experience and Marketing
By Ian Pfister
All too often, brand communities get developed in a vacuumas siloed initiatives that bring together…
Community Strategies for Customer Success Leaders in B2B SaaS
By Ian Pfister
Customer success continues to change and evolve, but one thing remains the same: Customers are…
How to Get Executive Buy-In for Community-Based Customer Success
By Ian Pfister
When you approach your executive suite to secure buy-in for a customer community strategy and…
5 Habits of Good Customer Service Teams
By Ian Pfister
Good customer service teams all have one thing in commontheir habits. In the world of…
The Story of Gain Grow Retain: Building a Customer Success Community
By Ian Pfister
Hey, Jay Thats how all the best ideas start for me and my business partner,…
Scaling Customer Success in Enterprise Organizations
By Ian Pfister
For years, the model has been For every x number of customers we add, I…