Pragmatic Institute Uses Higher Logic Community To Engage 200,000 Alumni
Meet Pragmatic Institute
Pragmatic Institute is a world-class training partner for product professionals. Their 200,000+ alumni come from more than 8,000 companies around the world.
Engaging Alumni with an Online Community
Before Pragmatic Institute created their Higher Logic community, their 200,000+ course alumni had nowhere to go after courses ended. Pragmatic Institute recognized their alumni had a need for tailored, curated, high-quality support and resources, access to trusted advisors, and peer-to-peer networking. Most importantly, Pragmatic Institute needed an online community platform that would support an intimate, personalized experience for members even as community membership grew.
Thanks to their Higher Logic online community, Pragmatic Institute’s alumni now have a dedicated space for authentic problem-solving and networking. Pragmatic Institute uses Higher Logic’s community management tools, like automation rules, to scale personalized communication with community members in a way that makes them feel understood – even among thousands of members.
In just 8 months, Pragmatic Institute saw...
150%
increase in membership growth
87%
of community content generated by members
78%
of members are "active," with an average 5.4 posts per member per month
“The community was a lifeline for many of our community members during COVID-19 [and now working from home]. What better tool to be able to offer and say ‘I have a professional home for you... I’ve got a bunch of other people I can introduce you to who are working through this as well. Not only will we help you survive, we’ll help you thrive.”
Georgina (Cannie) Donahue
Director of Community, Pragmatic Institute
Online Communities Drive Engagement
Want to stand out as a thought leader and a professional home for your field? An online community can help! Create a thriving online hub for networking, discussion, and engagement.