Catalog of Higher Logic Community Product Package Implementation Services Descriptions
Table of Contents:
Product Packages & Modules Implementation Assumptions
Online Community Custom Email Domain Package
The Services Descriptions set forth below describe certain standard implementation services provided by Higher Logic related to the implementation of Higher Logic Community product packages and/or modules services (the “Product Packages and/or Modules Services”). Subscriber’s Order Form will reference the specific Product package and/or Module Services implementation to be provided by Higher Logic as set forth below (each, a “Product Package Implementation”).
By executing the Order Form to which the specific Product Package Implementation is referenced, Subscriber hereby expressly agrees to all terms and conditions of the Order Form, the applicable Product Package Implementation Services Description (set forth below), and the Master Subscription Agreement. Defined terms shall have the meaning accorded to such terms in the Master Subscription Agreement unless otherwise set forth herein.
In the event of any conflicts in terms among the Order Form, the applicable Services Description and the Master Subscription Agreement, the terms of the Master Subscription Agreement shall prevail. The Order Form and applicable Services Description are subject to and governed by the Master Subscription Agreement as entered into by the parties and referenced in the Subscriber’s Order Form (the “Master Subscription Agreement”).
Points of Contact:
Higher Logic:
Higher Logic Staff: Higher Logic customer experience staff will serve as a primary point of contact through the duration of the Product Package Implementation and on-boarding (the “Higher Logic Customer Experience Team” or “HL Staff”). Higher Logic may, at its discretion and upon notice to the Subscriber, reassign or change the Higher Logic staff member at any point throughout the Product Package Implementation.
Subscriber:
POC: Subscriber will designate a single point of contact to facilitate communication and/or escalations related to all implementation needs during the Product Package Implementation.
Product Packages & Modules Implementation Assumptions:
- The tools and features set forth for each Product Packages and/or Modules Services are not an exhaustive or definitive list or configuration settings. The predefined models provided by Higher Logic are subject to change based on the product lifecycle and roadmaps.
- In the event that elements in the Product Packages and/or Modules are not being used right away, Subscribers may create a ticket when they are ready for additional training and access to relevant resources
- Training will be provided in support of the Product Package Implementation on-demand via Higher Logic User’s
- Training for third party applications will be provided by the third party when applicable.
- Higher Logic offers support for existing customers for the available Product Packages and/or Modules at support@higherlogic.com
- All content build and load related to scheduled sessions and recorded content is conducted by the Subscriber.
- The Subscriber will input HTML in editable areas and is responsible for the design and layout. If needed, Higher Logic will restore to the default version upon request from Subscriber. Higher Logic is not responsible for updating HTML editable areas available to the Subscriber.
- All timelines and schedule considerations for the delivery, “launch” may be impacted by Subscriber’s ability to complete defined task and/or Higher Logic capacity restraints within a given time window.
- All Content including that of scheduled and/ or recorded events assumes and requires that the Subscriber has appropriate tools, WebEx, Zoom for example.
- Higher Logic will not Support in-line streaming services within the platform, including tools such as WebEx, Zoom, or any 3rd Party services. The services (links) to services can be attached or linked from the Higher Logic event community.
- All registration information and list for upload are managed by the Subscriber, event registration, and community program enrollment is part of this defined package.
- Personalization is limited to color and selected imagery as designated in the Product Package Intake Form, screen objects, as defined in the checklist. All content related to imagery must be properly licensed by the Subscriber.
- Changes to the framework of the model, such as homepage layout, navigation menu adjustments, specific coloration changes, custom CSS, JavaScript, HTML, and other web development are not supported by the Product Package and/or Module Services Should additional services be requested, the Subscriber may consult one of Higher Logic’s recommended third-party design partners.
- Most customizations to the site architecture and specific branding needs outside of those listed as configurable in the Product Package Intake Form may not be supported by the Product Package and/or Module Services.
Out of Scope Services
The parties acknowledge and agree that the activities listed below are outside the scope of each Product Package Implementation and are not provided by Higher Logic as part of any Product Package Implementation. In the event that Subscriber requests an out-of-scope service, whether included on this list or otherwise determined by Higher Logic to be out of scope (a “Change Request”), Higher Logic will consider such a request and may, in its sole discretion, provide the services for an additional T&M fee of $200 per hour. In response to receiving such a Change Request, Higher Logic will prepare a cost and timeline estimate for the additional services and, upon Subscriber’s execution of an order form detailing the Change Request Services, will commence work. Higher Logic reserves the right to decline any change request in its sole discretion.
Services considered out-of-scope for any Product Package Implementation include but are not limited to the following:
- Design or execution of an Event Community engagement content calendar for any communities on the platform
- LMS design or configuration that take place on third party platform
- Community moderation
- Automation rule customization, design, or configuration, including but not limited to emails, ribbons/badges, security group
- System messages design or configuration
- Community Terms and Conditions design or configuration
- Management of the event community launch, including but not limited to seed content, beta-testing, community welcome messages, automation rule customization and configuration for emails and ribbons/badges
- Collection, creation, or management of presentations or resources for events or conferences.
- Execution of changes to the moderation settings for communities.
- Promotion of an event or conference in external channels (ex: newsletter, social media outreach), including any content creation about the online community, the development of presentations about the community to feature at an event or conference
- Design, management, or configuration of Ads on Higher Logic’s community platform, including ads in digests, discussion posts, or the site.
- Managing the manual subscription of Users to email digests.
- Custom design or creation of User Onboarding resources, including but not limited to New User Getting Started videos or guides
- Custom design of automation rule ribbons or badges.
- Content User support, including but not limited to phone, video, or screen-sharing support.
- Migration of Data or Content
- Delivery or design of Custom Trainings for staff members or content users.
- Management, end-user support, administration and facilitation of any and all applicable add-on modules, including but not limited to Volunteer Manager, Mentor Match, Nested Communities, Group Manager, Events Manager, Workspace, Marketing Automation, Email Marketing, et cetera, except when outlined within the Agreement’s Scope of Services, or outlined within a separate Services agreement.
- Participation in internal meetings with the Subscriber’s organization outside of the designated virtual meetings for the purpose of managing the Event Community, including but not limited to Subscriber’s staff meetings or board meetings.
- Graphic design, site redesigns, ad creation, web design, email design, carousel updates, webpage layouts, widget configuration, site navigation, UX, or other major visual updates to your Higher Logic platform, unless set forth in a separate Services agreement.
- Formatting and design services for HTML editable areas by Subscribers.
- Restoring data from a specific date in time, unless set forth in a separate Services agreement.
- Marketing material creation, including Newsletter emails, graphic design, social media posts, one-pagers, infographics, or PDF’s for the purpose of promoting the community, including the use of 3rd party tools (ex: Mailchimp, Venngage).
- Conducting original research studies, including but not limited to the creation of Subscriber white papers or the production of original research reports.
- Custom software development requests, platform enhancements, front end cosmetic enhancements, or add-on functionality (ex: JavaScript, CSS).
- Additional module implementations
- Change requests to any existing integration to the existing platform
- Management of the organization’s AMS/CRM.
- Custom metrics or key performance indicator dashboard creation, custom reporting, custom data visualization (ex: infographic), or the management of third-party analytics tools (ex: Google Analytics, Google Tag Manager, Adobe Tag Manager).
- Custom creation of videos, including marketing videos, screencasts, recordings of site demos, or delivery of webinars.
- Custom creation of Subscriber-specific support manuals (ex: Playbooks, Handbooks, Toolkits, Guides) with operating procedures on Higher Logic features or functionality.
- The facilitation of user interviews or user focus groups.
- Website page content migration
- Product changes/ enhancements
- Changes or customization to the integration adding (demographics, changing SSO, modifying security groups).
- Hiding or deleting communities that the POC determines to be no longer relevant to the organization.
- Creating or modifying additional community types outside of the core Event Product Model offering
- Creating or modifying additional opportunity types outside of the core Product Model offering
- Management of community module launches, strategy, and planning including but not limited to volunteer opportunities, events, demographics, and nested community tiers
- Design, maintenance, and execution on a tagging taxonomy to organize resources, including the application of tags to any resources and discussion posts.
- Custom Reporting development or execution
- Staging Environments
Services Descriptions for Product Package Implementations:
Scope of Services
The following is a list of Higher Logic’s Product Package Services and/or Module Services and the corresponding Product Package Implementations for each. The specific tasks related to each Product Package Implementation are set forth below.
For the avoidance of doubt, Higher Logic will provide solely the specific Product Package Implementation referenced on the Order Form.
The Product Package Implementation will begin upon Subscriber’s execution of the Order Form which references the specific Product Package Implementation and upon Subscriber’s readiness to start the Product Package Implementation, which the parties agree will be determined by Higher Logic in its sole discretion based on a mutually agreed time and upon Subscriber’s completion of the Product Package Intake Form for the relevant packages and modules described below (the “Product Package Intake Form”).
Component Management Package
Product Package and/or Module Services:
- Microsites/Content Manager
- Content Manager includes the creation of a single model microsite for the Subscriber to be used as a template for additional community microsites.
- Content Manager does not include content or webpage migration of any kind, custom site design or design implementation, design mockups or wireframes, HTML, CSS, JavaScript or other customization of the platform, or the creation of additional CMS pages and layouts outside the provisioned model.
- Design and configuration are implemented from the Product Package Intake Form. Updates outside of the Product Package Intake Form are not in scope. Should additional services be requested, the Subscriber may wish to consult one of Higher Logic’s recommended third-party design partners
- Personalization is limited to color and selected imagery as designated in the Product Package Intake Form; screen objects as defined in the checklist. If modifications are required, they are outside the scope of the Product Package Implementation. Higher Logic recommends contracting a professional designer to implement additional scope items and may affect timeline of project. All content related to imagery provided by the Subscriber shall be properly licensed by the Subscriber.
- Most customizations to the site architecture and specific branding needs outside of what is listed as configurable in the Product Package Intake Form are outside of scope for the Product Package Implementation.
- Microsites/Content Manager includes basic training as part of the Product Package Implementation. Additional training and content are available via education content. Higher Logic staff will provide training on the creation and management of additional microsites and administrative tasks of microsite and community assignment.
- Group Manager
- Group Manager includes the technical installation of community dashboards. A Higher Logic staff member will provide basic training on how to change and configure the dashboards. Group Manager also includes enabling of community email, data source community mailing functionality, review of data sources, and overview of email template creation. Also includes Community Ad Builder and Community Slideshow widget.
- Group Manager does not include the building of custom reports, custom email templates, or data source creation.
- A Higher Logic staff member will provide a call to review implementation items and answer questions.
- Nested Communities
- Nested communities include the nesting of pre-existing communities and the installation of the framework required to support the nested communities’ functionality on the primary tenant and on the community microsite model template.
- Nested Communities installation includes training on how to create and administer HL-Managed nested sub-communities.
- Subscriber Admins do not have the ability to nest previously created communities or integrated communities without a support ticket to HL support.
Component Management Package Implementation Services Description:
Schedule & Milestones:
| Milestone | Estimated Timeframe / Medium |
| Execution of Order Form referencing the Component Management Product Package Implementation | Date of execution of Order Form |
| Higher Logic staff member will send kickoff email detailing the modules included with the Component Management Product Package and technical worksheet, if applicable, to be completed by the subscriber (for Nested Communities). | Within 3 business days of execution of Order Form |
| Upon receipt of the technical worksheet and all required materials requested in technical worksheet, a Higher Logic staff member will begin review of the Subscriber’s current configuration and begin the process of deploying the Component Management Product Package. | |
| Once the site has been provisioned and configured with the Component Management Package modules, including the items in the technical worksheet, the Higher Logic staff member will notify the Subscriber, | Typically, within 1 business week, of the status of the site and any outstanding questions necessary to complete the Product Package Implementation.
|
| Higher Logic Staff will deliver (1) Component Management Package to the Subscriber, | Typically, within 1 week of a completed technical worksheet, if applicable, with all required information as described by the technical worksheet.
|
| The Higher Logic staff member will conduct an implementation review call in relation to the product model to finalize any final configuration questions
|
Typically, within 1 week of provisioning the Component Management Package. |
| The launch and management of the Component Management Package will be owned by the Subscriber and is supported by the Higher Logic Support Team.
|
Participation Package
Product Package and/or Module Services:
- Ideation
- Ideation includes the installation of an “ideas” page on the Subscriber’s primary tenant, along with the associated navigation and feed widget on the homepage. The ideas page includes a child page to allow users to access the details of any given idea posted within the module.
- Advocacy/Volunteer
- Volunteer Manager includes the installation of the Volunteer manager admin area and associated volunteer pages to the navigation (CMS).
- Volunteer Manager also includes the setup of two out-of-the-box opportunity types and the training of the Volunteer Administrative pages.
- Volunteer Manager does not include the setup of volunteer additional opportunities, opportunity types, creation of additional volunteer email templates, or page design of the Volunteer Opportunities landing page outside of the provisioned template
- Mentor Match
- Mentor Match includes the installation of a single instance of the Mentor and Mentee Directories, Mentor and Mentee enrollment forms, and Mentor and Mentee profiles on the Subscriber’s primary Higher Logic tenant. The setup of the Mentor and Mentee enrollment forms is based on the mentor/mentee demographics provided by the Subscriber. Mentor Match includes the setup of two automation rules to assign Higher Logic provided mentor and mentee badges to newly enrolled mentors and mentees.
- Mentor Match includes basic training as part of implementation services, additional content is available via education content. Higher Logic staff will provide training on how to manage enrolled users.
- Mentor Match install/configuration does not include the aesthetic design of mentor/mentee, language of instructions on mentor/mentee pages, custom coding (ex: HTML, JavaScript, CSS, jQuery), or the setup of additional automation rules.
- Subscriber will need to view and edit all the mentoring pages prior to launch to ensure language meets their desired user experience
- Mentor Match Landing Page
- Enroll as Mentor
- Enroll as Mentee
- Mentor Directory
- Mentee Directory
- Mentor Match FAQs
Participation Package Implementation Services Description:
Schedule & Milestones:
| Milestone | Estimated Timeframe / Medium |
| Execution of Order Form referencing Participation Product Package Implementation. | Date of execution of Order Form |
| Higher Logic staff member will send kickoff email detailing the modules included with the Participation Package and technical worksheet, if applicable, to be completed by the subscriber (for Mentor Match) | Within 3 business days of execution of Order Form |
| Upon receipt of technical worksheet and all required information requested in technical worksheet, a Higher Logic staff member will begin review of the subscriber’s current configuration and begin the process of deploying the Participation Package | |
| Once the site has been provisioned and configured with the Participation Package modules, including the items in the technical worksheet, the Higher Logic staff member will notify the Subscriber, | usually within 1 business week, of the status of the site and any outstanding questions necessary to complete the implementation.
|
| Higher Logic Staff will deliver (1) Participation Package to the Subscriber, | Typically, within 1 week of a completed technical worksheet, if applicable, with all required information as described by the technical worksheet.
|
| The Higher Logic staff member will conduct 3 implementation review calls to review each of the 3 modules, to finalize any final configuration questions, and to train subscriber on how to manage the Participation Packages functionality.
|
Typically, within 1 week of configuration/installation; per call |
| The launch and management of the Participation Package will be owned by the Subscriber and is supported by the Higher Logic Support Team.
|
LMS Package
Product Package and/or Module Services:
- Higher Logic has an LMS partnership with CommPartners.
- For Higher Logic, LMS includes connecting the customer to a dedicated LMS partner Project Manager. Also includes setting up a shared domain for LMS access. Specifically, for CommPartners, HL will setup external activities for courses started, courses registered for, courses completed, and credits earned so they can be reported back to the community.
- For Higher Logic, LMS does not include the actual setup and configuration of the LMS as that is managed by a third-party company. Higher Logic is not responsible for the management of the third-party vendor and cannot commit to timelines for third-party vendor items however generally is four (4) weeks for this project.
LMS Package Implementation Services Description:
Schedule & Milestones:
| Milestone | Estimated Timeframe / Medium |
| Execution of Order Form referencing LMS Product Package Implementation. | Date of execution of Order Form |
| Higher Logic staff member will send kickoff email to subscriber detailing the project steps and to connect them with the 3rd Party LMS Provider (CommPartners) project manager, who manage the implementation of their LMS site. Higher Logic Staff member will still be the Higher Logic primary contact. | Within 3 business days of execution of Order Form
|
| Higher Logic staff member will send kickoff email to 3rd Party LMS partner, detailing the subscriber project request. | Within 3 business days of execution of Order Form
|
| LMS Provider will assign a project manager and contact the subscriber to schedule a kickoff call to review project steps. | Usually within 1 week, but ultimately up to the LMS Provider
|
| LMS Provider will deliver LMS site to subscriber, | Typically, within 4-6 weeks after kickoff call with LMS project manager
|
| The launch and management of the Learning Package will be owned by the Subscriber and is supported by the LMS Provider Support Team and Higher Logic Support team depending on the support needed.
|
Mobile Community Package
Product Package and/or Module Services:
- Mobile Community App includes the provisioning and technical configuration of a mobile app for the subscriber’s Higher Logic community, within the Mobile Community App.
- Higher Logic has a mobile app partnership with Results Direct that offers different versions of apps including MemberCentric Express, Professional, and Dedicated.
- The app allows users to log in to access their version of their organization’s Higher Logic community
- Changes to the mobile app are limited to the fields listed on the MemberCentric technical worksheet and in Results Direct’s provisioning portal
- The Mobile Community app does not include SSO configuration of any kind
- SSO configuration requires a separate task order and is not in scope for Mobile Community app implementation
- Higher Logic staff will provide instructions on how to access Subscriber’s app analytics portal; provided by Results Direct.
- The launch and management of the Mobile Community app is the responsibility of the Subscriber.
- MemberCentric Express/Professional
- The Mobile App package includes the provisioning of a single mobile app to be made available on the Apple App Store and the Google Play Store
- Once Provisioned, Results Direct will build the app
- The Mobile App package does not include the creation of custom pages or any additional customization and design outside of the editable items listed on the technical worksheet that is completed by the customer prior to provisioning.
- The Mobile App package does not include the reconfiguration or changing of the customer’s SSO
- Higher Logic Staff will provide instructions on how to download and access their mobile app through the 3rd party, MemberCentric app located in both the Apple and Google App stores.
- Higher Logic Staff will also provide instructions on how to access their app’s analytics portal; provided by Results Direct
- The Mobile App package includes the provisioning of a single mobile app to be made available on the Apple App Store and the Google Play Store
- MemberCentric Dedicated
- The Mobile App package includes the provisioning of a single mobile app to be made available on the Apple App Store and the Google Play Store
- Once Provisioned, Results Direct will build the app
- The Mobile App package does not include the creation of custom pages or any additional customization and design outside of the editable items listed on the technical worksheet that is completed by the customer prior to provisioning.
- The Mobile App package does not include the creation or maintenance of customer Apple and Google developer accounts
- The Mobile App package does not include the reconfiguration or changing of the customer’s SSO
- Higher Logic Staff will provide instructions on how to download and access their mobile app, located independently on both the Apple and Google App stores.
- The Mobile App package includes the provisioning of a single mobile app to be made available on the Apple App Store and the Google Play Store
Mobile Community Package Implementation Services Description:
Schedule & Milestones:
MemberCentric Express & Pro:
| MemberCentric Express/Pro Milestone | Estimated Timeframe / Medium |
| Execution of Order Form referencing Mobile App Product Package (MemberCentric Express or Pro) | Date of execution of Order Form |
| Higher Logic staff member will send kickoff email detailing the mobile app, the technical worksheet, and any additional applicable information, to be completed by the subscriber | Within 3 business days of execution of Order Form |
| Upon receipt of technical worksheet and all required information requested in technical worksheet, and steps required in kickoff email, a Higher Logic staff member will begin review of the subscriber’s current configuration and begin the process of provisioning their mobile app with Results Direct | |
| Once the app has been provisioned and submitted to Results Direct, the Higher Logic staff member will notify the customer, Higher Logic Staff will then update customer on their app’s estimated timeline | Usually within 1 business week, of HL receiving the technical worksheet, Results Direct being invited to customer developer accounts, and any additional details necessary to complete the implementation.
|
| Higher Logic Staff will deliver (1) MemberCentric Express/Pro Mobile App to the Subscriber, | Usually within 2-4 business week, of the status of the successful submission of the mobile app to Results Directs.
|
MemberCentric Dedicated:
| MemberCentric Dedicated Milestone | Estimated Timeframe / Medium |
| Execution of Order Form referencing Mobile App Product Package (MemberCentric Dedicated) | Date of execution of Order Form |
| Higher Logic staff member will send kickoff email detailing the mobile app, the technical worksheet, and a link to instructions on how create Apple and Google developer accounts, to be completed by the subscriber | Within 3 business days of execution of Order Form |
| Upon receipt of technical worksheet and all required information requested in technical worksheet and kickoff email, a Higher Logic staff member will begin review of the subscriber’s current configuration and begin the process of provisioning their mobile app with Results Direct | |
| Once the app has been provisioned and submitted to Results Direct, the Higher Logic staff member will notify the customer, Higher Logic Staff will then update customer on their app’s estimated timeline | Usually within 1 business week, of HL receiving the technical worksheet, Results Direct being invited to customer developer accounts, and any additional details necessary to complete the implementation.
|
| Higher Logic Staff will deliver (1) MemberCentric Dedicated Mobile App to the Subscriber, | Typically, within 4-6 weeks of a completed technical worksheet and inviting Results Direct to customer developer accounts.,
|
Eventsential:
| Eventsential Milestone | Estimated Timeframe / Medium |
| Execution of Order Form referencing Mobile App Product Package (Eventsential) | Date of execution of Order Form |
| Higher Logic staff member will send kickoff email detailing the mobile app, the technical worksheet, and any additional applicable information, to be completed by the subscriber | Within 3 business days of execution of Order Form |
| Upon receipt of technical worksheet and all required information requested in technical worksheet, and steps required in kickoff email, a Higher Logic staff member will begin review of the subscriber’s current configuration and begin the process of provisioning their mobile app with Results Direct | |
| Once the app has been provisioned and submitted to Results Direct, the Higher Logic staff member will notify the customer, Higher Logic Staff will then update customer on their app’s estimated timeline | Usually within 1 business week, of HL receiving the technical worksheet, Results Direct being invited to customer developer accounts, and any additional details necessary to complete the implementation.
|
| Higher Logic Staff will deliver (1) Eventsential Mobile App to the Subscriber, | Usually within 1-2 business weeks, of the status of the successful submission of the mobile app to Results Directs.
|
Community Custom Email Domain Package
Product Package and/or Module Services:
- Email notifications from Higher Logic’s community platform use connectedcommunity.org as the root domain for the visual “from”, reply, and bounce address.
- Higher Logic offers subscriber’s the use of subscriber’s organization’s domain as the “from” domain to be used in place of connectedcommunity.org for all mail sent from subscriber’s online community.
- When using a custom domain, the bounce domain will use “amazonses.com” as this will allow the bounces to be properly routed back to Higher Logic’s system and visually displayed in the user interface.
- The set-up process begins with DKIM authentication by the subscriber. The subscriber must have access to subscriber’s domain administrator to add DNS records and receive emails to “donotreply@[yourdomain.com]” for verification
- Higher Logic will not purchase, maintain, or update subscriber’s domain and is the sole responsibility of the subscriber.
- This custom sending domain package scope is solely for the Online Community of the subscriber and does not affect any other Higher Logic products that subscriber has.
Online Community Custom Sending Domain Implementation Services Description:
Schedule & Milestones:
| Milestone | Estimated Timeframe / Medium |
| Execution of Order Form referencing Custom Sending Domain Package | Date of execution of Order Form |
| Higher Logic staff member will send kickoff email detailing the Custom Sending Domain Package and technical worksheet | Within 3 business days of execution of Order Form |
| Upon receipt of technical worksheet and all required information requested in technical worksheet and kickoff email, a Higher Logic staff member will begin review of the subscriber’s current configuration and begin the process of provisioning their custom sending domain. | |
| Once the custom sending domain has been configured, Higher Logic staff will confirm with subscriber and deliver (1) custom sending domain package to the Subscriber. | Typically, within 1 week
|
Site Upgrade Service Package
Product Package and/or Module Services:
- Site Upgrade service package upgrades a Subscriber from the legacy Online Community “Bootstrap Default” model to the “Higher Logic Online Community” Product model, or similar.
- The upgrade service package will move the Subscriber’s “primary” tenant Online Community site to conform to standardized Higher Logic best practices set forth by the product model.
- During a pre-sales cycle, Higher Logic will review Subscriber’s existing site and assess compatibility and fit.
- If deemed in scope for this service, Higher Logic will provision a new product model site in the Subscriber’s existing tenant.
- Higher Logic will work within the new product model site to publish demographics and configuring modules to best match expected functionality
- Once all compatible features and pages have been transferred, a site review will occur with Higher Logic staff and Subscriber to review the model
- Subscriber will be required to sign off on project prior to “cutover” to the new product model site
- Higher Logic will make best effort to “cutover” to new microsite without perceived downtime.
Site Upgrade Service Implementation Services Description:
Schedule & Milestones:
| Milestone | Estimated Timeframe / Medium |
| Execution of Order Form referencing Site Upgrade Service Package | Date of execution of Order Form |
| Higher Logic staff member will send kickoff email detailing the site upgrade, the technical worksheet, and any additional applicable information, to be completed by the subscriber | Within 3 business days of execution of Order Form |
| Higher Logic staff will provision Product Model site in subscriber’s existing tenant | Within 1 business week of kickoff email |
| Higher Logic staff will implement existing modules and transition any compatible demographics, community mapping, and top-level navigation applicable | Within 1 business week of kickoff email |
| Subscriber will meet with Higher Logic staff to review site prior to cutover | Within 3 business days of model implementation |
| Higher Logic Staff will deliver a site upgrade service package | Within 1 business day of subscriber sign-off
|